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Forum Discussion
Solved
WAX610
I've got a WAX610 with firmware version 9.6.2.6. I have multiple SSID's configured and with one of these SSID's I have enabled a WiFi activity schedule. When the WiFi activity schedule triggers on or...
I am adding this information in case anyone else experiences this issue and wants a possible solution.
The root cause of my issue was that the beacon frequency changes when transitioning to more than 4 active SSIDs or transitioning to less than 5 active SSIDs as this causes all SSIDs to restart, hence the disconnection I was experiencing. As I had one of 5 SSIDs on a schedule, I was getting a disconnection whenever the scheduled time to activate the 5th SSID was enabled or disabled for this reason.
My solution was to add a 6th SSID (have left it hidden at the moment) so that when my SSID on a schedule is enabled or disabled, the total number of active SSIDs never goes below 4, which seems to have resolved my issue.
Thank you DaneA for following up on this issue with Netgear support.
Just an update on this. I got an update from the higher tier of NETGEAR Support that the latest WAX610 firmware which is v9.6.3.2 should resolve the issue.
I suggest you to upgrade the firmware of your WAX610 to firmware v9.6.3.2 then observe if the same problem will occur. You can download firmware v9.6.3.2 here.
Regards,
DaneA
NETGEAR Community Team
Unfortunately, I have observed that the same issue still occurs with firmware v9.6.3.2. I also did not see anything in the release notes that suggested it has been resolved.
It wasn't as noticeable on a Windows computer, however, was noticeable on my Android Phone. Also, running a crude "ping -t" whilst the other SSID turned off at its scheduled time, showed a consecutive outage (Request timed out) period.
Thank you for the feedback.
With regards to this, I suggest you to open a support ticket with the NETGEAR Support Team here at anytime for further investigation. It would be best that you download the detailed AP logs when the issue occurs then attach it to your support ticket.
Regards,
DaneA
NETGEAR Community Team
DaneA how do I create a support ticket though?
Apparently, I'm only allowed to create a support ticket within 3 months of purchase. Do I need to purchase another AP or a support contract just so I can create a support ticket about a bug in the firmware? That is why I ended up raising this issue in the community.
I understand why many issues can be resolved in a community forum, however, I don't understand why consumers are only able to report bugs within 3 months of purchase.
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