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Forum Discussion
Amber Upstream Light
I have a C6300 AC1750 modem & router with firmware version 2.01.20 (I think this is the most current version). The upstream light is amber, and I find that I occasionally have connectivity problems. From looking at other postings, I gather that my downstream channels may not be bonding properly. I tried power-cycling the modem. I tried changing the wi-fi channels used. I tried having Comcast check the signal strength (they found no problems in the signal coming into my house). Any more suggestions for fixes that I can try?
42 Replies
UPSTREAM = AMBER means the UPSTREAM is NOT bonded. It is most likely happening since the US power is TOO HIGH.
please post the screenshots and we can check.
Screenshots of what? Of the router itself or of some particular information about the router's performance?
- I'm having the same problem with the upstream light rather than make another thread I figured I'd join this one here are my power levels
your power levels look find but you see 3 of your Upstream (US) channels are NOT locked. thats why US LED is AMBER since there is no US bonding.
please post your event logs. It should show T3 timeouts on those Upstream channels.
Srry it took me so long to respond i had dome unexpected things come up any ways here are my logsk
- I have the same problem too but except I used to have a solid amber and get internet connection and then after a while the internet connection goes away even when the light turned green but still receive the wireless radio and sometimes I won't get the full download speed. Now presently after restarting a bunch of times and hard resetting maybe twice even unplugging the power cable and plugging it back in, I am currently having a solid amber upstream light and a green blinking downstream light with internet connection that's not really stable. I don't know if the green blinking is an issue. I have Xfinity Comcast as my isp. Please tell me what the issue is and how I can fix it?! Here are my upstream and downstream.
- Literally after I posted the one before this my upstream light turned solid green but my downstream light is still blinking. Here are the upstream and downstream and I'll show you the event logs on another post because I'm on my phone and it doesn't let me put in more 1 file
- Here's the event logs
- Hello. I’m having the same exact issues w/ the amber upstream light, which is constant. My MacBook Pro is having a hard time connecting & continues toggling between Looking for networks” & “On.” Attached is my report. Thanks!
I also have the problem with an amber upstream. I seem that everything is okay except the power level please check. Thanks.
Hello I too am having a problem. I was with Time Warner Cable in Dallas TX which is now Sprectum. I only get one upload locked.
Sprectum tech support has been no help. First I hate they will not Flash new Firmware. And just as mad at Netgear for letting us flash our own. I understand there are reasons.
Can someome give me a clue. As what is the Power Range needed by the Upload Stream? I saw an issue on here with the Up Load Stream lock had a power level that was too high. I hope to post an attachment here. This is my first post. I'm not new at this. But don't know what I'm looking at. Thank you.
here is a KB about power levels.
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
DarrenM
- All of a sudden today I have the amber light for my upstream. Please help. Internet connection all of a sudden became slow today.
your Upstream power is way TOO HIGH. thats why US is not-bonded and it is in Amber.
If you did not change anything in your home, someone or Comcast changed something outside your home and and messed up your power.
if you have splitter, you need to remove the splitters to reduce Upstream power.
I have a Netgear C6300 AC1750 modem. I have Comcast/Xfinity cable and I returned all of their equipment because I did not want to continue paying rental fees. I just purchased this Netgear Wireless cable modem and the upstream light is solid amber. I had Comcast come out and check all the lines and they said it was an issue with the modem. I will screenshot and post the pics from my modem upstream log. PLEASE HELP!!!!!
I have not had internet for 2 weeks.
Is your modem provisioned? If not provision it.
also, your upstream power is very high. This is due to either outside cabling or extra splitters in your house.
first thing you want to check is provisioning.
what happens when you try to connect via ethernet and go to www.google.com ?
The modem was provisioned and there is one splitter in the house. Comcast is coming out for a third time tomorrow. Why is it that their equipment works but Netgear equipment does not work? I thought Netgear equipment was better?
