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Netgear 785 - stuck in 'shutting down'

francismartens
Aspirant

Netgear 785 - stuck in 'shutting down'

This little device was a gem - always working.  Since yesterday, after bringing up the device it immediately goes into 'shutting down' mode

 

I have been looking at the different posts on this subject in this community but didn't find a conclusive action.

 

What should I do to make it a gem again ?

 

 

Thanks

 

 

 

Model: AirCard 785|AirCard 785 Mobile Hotspot (Retail)
Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: Netgear 785 - stuck in 'shutting down'

Hello Francismartens

 

Have you tried a factory reset? If you still can not get the device to boot and it is still under warranty I suggest contacting support.

 

http://www.netgear.com/support/contact.aspx

 

DarrenM

Message 2 of 3
francismartens
Aspirant

Re: Netgear 785 - stuck in 'shutting down'

Hi,

 

Pressing the navigation and power buttion as detailed in 
https://kb.netgear.com/25853/How-do-I-reset-my-AirCard-785-to-factory-default-settings

is not helping neither.

 

Unless there is another way to do a factory reset, I will have to contact support.

 

Thanks anyway

 

Francis

Message 3 of 3
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