Can no longer access remotely access Circle on my Netgear Orbi router RBR20

[treaders]

I see the exact same message everytime I try to connect to Circle remotely (either via a cellular connection or from an external wifi network).

[pecastillo]

Got the problem since March and no solution from Netgear or Circle up to now. We should be able to get a refund really. I will be looking at changing to Eero with a subscription to Eero Plus.  

[coupeborgward]

It looks like that they have fixed it. Since an hour it is working again for me. There was no change on my side apart from an update of my orbi mobile app (android) which came through today. So they must have changed something on there server I guess

[treaders]

That is exciting! Glad to hear Circle on Android OS is now working remotely again! It's been a while... 😁

I just noted that the Orbi app for Apple iOS was updated 5 days ago but I still cannot access Circle remotely (from cellular or another wifi network). The Circle app was not updated. 😢

[MattMacknamara]

Yes, it is finally working for me again! I would hope that someone from Circle or Netgear would get on here and apologise. Having a fault this for 6 months is pretty poor customer service. 

[NateT]

Can confirm is to be working again on Android OS. Circle App version 2.1.11.1
Orbi App version 2.27.0.2959
I also installed the latest firmware on the Orbi and satellite v2.7.5.4

[treaders]

MattMacknamara, are you also running Android OS like NateT and coupeborgward?

[treaders]

I'm running Apple iOS with Orbi app 2.27.0.77 and Circle 1st generation app 2.1.12

[MattMacknamara]

No. I’m on iOS. It’s working on my iPhone 13

[treaders]

That's great! I wonder why it's not yet working for me? I've tried restarting my iPhone but still no luck. 🤔

[NateT]

How about your Orbi firmware, are you both on the same release?

[treaders76]

Could be the Orbi firmware. I'm running V2.7.4.24. Manually updated a few months ago.

NateT, I see you're running firmware V2.7.5.4 on your Orbi and satellite.

[NateT]

Yeah I'm running that on my Orbi RBR50. I had to manually update that as well. If you have an Orbi 20 it might be a different release though. Definitely worth checking out. Wondering what firmware others have that it's now working for as well?

[treaders]

Thanks NateT. I'm running the following:

Router RBR20 V2.7.4.24
Satellite RBS20 Orbi V2.7.4.24
Satellite RBS20 Orbi V2.7.4.24
Satellite RBS40 Orbi V2.7.4.24

I'll investigate what latest firmware version is for the RBR20, RBS20 and RBS40.

[treaders]

Hmm, I'm running the latest firmware... 😑

RBS20 Firmware Version 2.7.4.24
https://www.netgear.com/support/product/rbs20#download

RBS40 Firmware Version 2.7.4.24
https://www.netgear.com/support/product/rbs40#download

[coupeborgward]

Yep I'm running the latest firmware on my RBR20 as well -> 2.7.4.24

[pecastillo]

It is also working again for me. I'm running firmware version V2.7.4.24 in a RBR40. APP from iOS.

[treaders]

The Circle iOS app has just started somewhat working for me via a remote (cellular) connection. However, I keep seeing "Network Failure - Request failed: unauthorized (401) Please retry or restart." error messages. That is new.

[treaders]

I can now access the iOS Circle app on my iPhone XS via a remote (cellular) connection.

In addition, I can now also access Manage > Get Circle Passcode and see my passcode. I have not been able to access this feature.

It's taken since January 2023 but we got there! 😃🏆

[treaders · Accepted solution]

Message from Netgear Support for information:

"...We got some update from Circle team that there are some issue on server side but they are able to fix it now. Please continue to test it for couple more days and confirm if the issue is already resolve."

[NateT]

Great news. Quite the journey. Was Circle all along.

[FURRYe38]

Glad it's working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡