Re: Disney Circle not texting the passcode

Hello1 · ‎2018-05-05

I lost my phone and backed up all my apps through Google on the new phone. When I open the CIrcle app and ask it to send me the passcode I never get a text even though it has the same phone number. I am the only admin.

DexterJB · ‎2018-05-06

Hi @Hello1,

I have sent you a message. Please check your inbox.

Regards,

Dexter
Community Team

azolivas · ‎2018-05-28

Same thing is happening to me. Any luck?

ebudurka · ‎2018-07-03

Dexter,

i am having the same problems and support isn't helping me much at this point.... still trying to work thru them; do you have any shareable pointers?

thanks,

ed

FURRYe38 · ‎2018-07-04

@DarrenM

Shady_Hamilton · ‎2018-07-10

I am having the same problem. any solution please?

FURRYe38 · ‎2018-07-10

I would contact NG support for help and information about Disney Circle.

@Shady_Hamilton wrote:

I am having the same problem. any solution please?

Shady_Hamilton · ‎2018-07-10

i tried that, but they only adviced me to reset my whole Orbi router, and that is not practical at all because i have to repeat all the configuration again.....

FURRYe38 · ‎2018-07-10

@DarrenM

Shady_Hamilton · ‎2018-07-11

I have a solution that might work with others, I spent around 1 hour calling the NetGear support (I live in Dubai) and the only solution they came up with is to reset the whole router. of course you can't backup/restore because you will recreate the problem.

I tried emailing back Disney Circle support (who are the ones who refered me to NG support) and eventually they provided me with the passcode stored at their servers, which worked with me and opened the app 🙂

Half the problem solved, now i need to figure out how to enable the premium features.

I hope this will help some people.

cheers,

Shady

AndyAsh · ‎2018-09-13

Im having the same problem, new phone re-installed the circle app, app says its sent the pass code but i dont receive it, thanks in advance

FURRYe38 · ‎2018-09-13

@AndyAsh wrote:
Im having the same problem, new phone re-installed the circle app, app says its sent the pass code but i dont receive it, thanks in advance

https://community.netgear.com/t5/Orbi/Disney-Circle-not-texting-the-passcode/m-p/1604744/highlight/t...

AndyAsh · ‎2018-09-14

Any chance of private messaging me the passcode please im desperate to limit my 2 teens on fortnight at the moment one of them is staying on it until the early hours so we having to unplug the whole router at his bedtime so everyone is having to suffer cheers

FURRYe38 · ‎2018-09-15

https://community.netgear.com/t5/Orbi/Disney-Circle-not-texting-the-passcode/m-p/1604744/highlight/t...

@Christian_R

@Blanca_O

@AndyAsh wrote:
Any chance of private messaging me the passcode please im desperate to limit my 2 teens on fortnight at the moment one of them is staying on it until the early hours so we having to unplug the whole router at his bedtime so everyone is having to suffer cheers

Priceyoz · ‎2018-09-16

Hi Guys..

Any help appeciated.

TRying to setup Disney Circle via the Netgear AC7000 router and disney App to limit my 15 year old daughters extensive internet time...

I am in australia and entered my phone number including the Oz code but never get the passcode.

It seems disney support has no actual email contact and same netgear, neither seems interested in supporting circle.

All I need to do is contact them to get the passcode.

Anyone have their tech support emails?

thanks

Any ideas.

FURRYe38 · ‎2018-09-16

https://www.netgear.com/support/product/circle.aspx

Blanca_O · ‎2018-09-16

Hi @AndyAsh

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team

Shady_Hamilton · ‎2018-09-16

Hello, try this email address and ask them about the latest passcode stored on their servers... that solved the issue of the passcode for me

hello@meetcircle.com

Priceyoz · ‎2018-09-17

Thanks Shady..
Will try ...much appreciated

Blanca_O · ‎2018-09-17

Hi @Priceyoz,

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team

Priceyoz · ‎2018-09-24

Thanks Shady....this worked ! Disney support were right onto it and emailed back the pass code and even followed up.
Thanks to Blanca too.
Hope it works for others

BennyT66 · ‎2018-09-29

I'm having the same problem.

I never receive a passcode, can you help?

bryanecollins · ‎2018-10-28

I am having having the same problem on my R7000. Could not connect please check your passcode and try again and also SMS not sending message.

Blanca_O · ‎2018-10-28

Hi @bryanecollins

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team

deeve · ‎2018-10-29

This Is silly. I am the same problem and have not changed anything. Any help Netgear?