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Re: Disney circle passcode reset text not receiving

Hi

 

I've has the same problem and not had any response from my own forum post -  so a little stuck.

 

Looks like my only option is now to cancel my Disney circle payment and look at other options.

 

It should be simple to reistall an app and get going again!!

Very Dissappointed.

 

 

 

 

Message 26 of 92
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Re: Disney circle passcode reset text not receiving

I agree it’s really poor. 2 companies of the size and footprint of Netgear and Disney should not be passing the back to and from each other over who should take responsibility for this. The issue appears to lie with Disney as it is their software that should be sending the text. My text works fine as the netgear router software has texted me. That said, netgear are licencing this and benefitting from the association. Personally I would expect a reputable company to fix this and have the courtesy to reply. I’m tempted to post this information on every forum available highlighting the poor customer service from netgear and Disney and look to use different companies.

Over to you netgear??
Message 27 of 92
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Re: Disney circle passcode reset text not receiving

No help at all. I have cancelled my subscription to disney circle and will look at other options. Will consider my router options with Netgear when I come to upgrade in the future too.

Very very poor.

Message 28 of 92
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Re: Disney circle passcode reset text not receiving

So, I used the contact Disney online form and they were kind enough to send me the code. Netgear picked up the forum issue about 24h later and would have done the same I guess. Now back online. I appreciate their help but think that considering this thread has been going on for years it should have been fixed.
Message 29 of 92
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Re: Disney circle passcode reset text not receiving

Hi

 

I have had contact with Dexter who has kindly supplied me with a code and I am back in. I did cancel but will resubscribe if all ok.

It looks the issue was the mobile number and not being set to the correct country ie UK.

 

I would say that there should be an easier was of resolving this type of issue though.

Thanks

 

Message 30 of 92
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Re: Disney circle passcode reset text not receiving

Got the same issue here, no text message when asking for a new passcode. Probably because I got a new phone.

 

Model: ORBI RBR20

 

 

Please advise

Message 31 of 92
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Re: Disney circle passcode reset text not receiving

hi

i'm not receiving the passcode via text msg. i've got a new phone, please help

 

thanks

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 32 of 92
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Re: Disney circle passcode reset text not receiving

There is NO way in the world Netgear w repond on yr question.
The short ut is to reset the route to factor default and start from scratch. This way you can solve the problem. It takes a little time and effort, but better than to wait on the poor support FROM Netgear.
Message 33 of 92
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Re: Disney circle passcode reset text not receiving

Hi,
I went to Disney circle, selected the option for circle device - NOT the option for circle on netgear - and left a message. They were very helpful and sent me the passcode in less than 22h from sending the message. I also messaged netgear and they also came back but took 24h
Message 34 of 92
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Disney circle passcode reset text not receiving

Would you please help me getting Circle's passcode?

I'm the only admin and I've clicked "Send Passcode" several times but never received the SMS.

 

many thanks,

 

JC

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 35 of 92
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Re: Disney circle passcode reset text not receiving

Hi JC. I had the same issue as have many many others. It’s a classic situation where one company saying it’s the others responsibility. TBH that’s not our problem as customers. They need to sort the problem out.

What I did was I went here:

https://support.meetcircle.com/hc/en-us/articles/115001382172-Contact-Circle-Support

And rather than click on the netgear option I clicked on the Disney circle option. They replied within 12 hours and were very polite and helpful. They looked on the record and emailed the code. They did say I should contact netgear. I had already contacted netgear and they did eventually reply about 12 hours after Disney. So that’s my advice.

Rich
Message 36 of 92
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Re: Disney circle passcode reset text not receiving

I am having the same problem, may I have some assistance resetting or accessing my code?
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 37 of 92
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Re: Disney circle passcode reset text not receiving

All details in thread above
Message 38 of 92
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Re: Disney circle passcode reset text not receiving

Tried to activate my Disney Circle and my iphone does not receive the four digit sms code.  Please help. I keep resending and it doesn't receive it.

 

Thank you.

Model: R6900|Nighthawk AC1900 Smart WiFi Router
Message 39 of 92
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Re: Disney circle passcode reset text not receiving

I need to change my phone number for my Circle for Disney account so I may recieve the SMS passcode.  I have found no way to access my account and no phone numbers to call for assistance.  Can someone please help?

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 40 of 92
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Re: Disney circle passcode reset text not receiving

Dexter  Could you contact me?  I have the same issue.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 41 of 92
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Re: Disney circle passcode reset text not receiving

I have the exact same issue ... Dexter can you do your magic ?
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 42 of 92
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Re: Disney circle passcode reset text not receiving

I am having the same problem. Can't seem to get a passcode sent for the life of me. Please help!
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 43 of 92
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Re: Disney circle passcode reset text not receiving

Re: Disney circle passcode reset text not receiving
I am having the same problem. Can't seem to get a passcode sent for the life of me. Please help!
Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 44 of 92
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Re: Disney circle passcode reset text not receiving

I ended up contacting the netgear support chat and they got me back on it. i received the text straightaway

Message 45 of 92
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Re: Disney circle passcode reset text not receiving

Hi,

 

I am having the exact same issue with my passcode for Circle.

We have a Nighthawk R7000 and are suscribed to the Circle Premium on Netgear.

I have asked the app to send me a passcode several times and nothing comes through via SMS text on my phone. Without the passcode I can no longer access by Circle app.

 

Please help!

Thank you!

 

Model: R7000|AC1900 Smart WIFI Router
Message 46 of 92
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NETGEAR Moderator

Re: Disney circle passcode reset text not receiving

Hi @NonTechMom, I have sent you a message. Please check your inbox.

 

Dexter

Message 47 of 92
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Re: Disney circle passcode reset text not receiving

Hi @DexterJB,

 

I have responded to your message.

 

Thank you very much!

Model: R7000|AC1900 Smart WIFI Router
Message 48 of 92
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Re: Disney circle passcode reset text not receiving

hi i have the netgear r7000 router and got a new phone and forgot to log out of my past circle when the phone was reset and i cannot manage my circle now as well no texts are coming up which i am not sure if my old phone number is attached to the circle..

Model: R7000|AC1900 Smart WIFI Router
Message 49 of 92
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NETGEAR Moderator

Re: Disney circle passcode reset text not receiving

@ryder123k - I have sent you a message. Please check your inbox. 

 

Christian 

Message 50 of 92
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