Unable to find Circle. RBR20 iphone and ipad

[boodad]

Earlier today Circle stopped working on my network.

Every device that had the app, 2 iphones and an ipad all got the same message "Unable to find Circle" Try Again or Pair new Circle

If I choose Try again it just brings up the same exact screen saying Unable to Connect.

If I choose Pair New Circle I can progress to the "Your router is compatible!" screen but when I choose the ENABLE CIRCLE I am caught in the infinite loop again.

help

[Christian_R · Accepted solution]

Hi boodad,

Thank you for confirming. May you revert to the previous firmware version below and let me know if your issue persists.

https://kb.netgear.com/000062432/RBR20-Firmware-Version-2-6-1-36

Christian 

[Christian_R]

Hello boodad,

Welcome to the community! Thanks for sharing your recent experience with Circle. Would you mind confirming the firmware version your router is currently on.

Thanks,

Christian 

[boodad]

Sure it is running most recent
V2.6.2.104

[boodad]

Anyone have information on this? My kids are still in online school and I can't keep them off of the sites I don't want them on now

[Christian_R · Accepted solution]

Hi boodad,

Thank you for confirming. May you revert to the previous firmware version below and let me know if your issue persists.

https://kb.netgear.com/000062432/RBR20-Firmware-Version-2-6-1-36

Christian 

[Flyingfish2u]

I am also having the same issue. Not sure what’s happening. Please help

[Christian_R]

Hello Flyingfish2u,

May you try reverting to the previous firmware version as I mentioned earlier.

Christian 

[boodad]

This worked. Thank you for the help

[Flyingfish2u]

Reverting back to older firmware worked too, but we shouldn't go through this headache. I wasted several hours trying to figuer this out. You guys need to fixed this asap for the rest of the parents who can't use circle after updating the firmware. 

[ArcherDJ]

I agree - I had the same experience - circle stopped working after update to 2.6.2.104 which I did via the orbi app on my phone.  Having had time to learn how to do it through the web login ( not simple!) I tried installing it again over the top of the existing same version and now its working.  My first thought originally was to try to roll back to a previous version but there was no obvious way to do this.  this caused days of agro in my household and I became an object of hatred.  Therefore so has netgear by default.  defintily not good enough considering how expensive this is yearly.

[2oldforthis]

This is happening to me as well. My router is AC1750/R6400v2. The Circle 1st Gen App was working fine then yesterday it says, "Unable to find Circle". Try to pair new Circle then "Darn, couldn't find router". How do I fix this?

[2oldforthis]

Just found the issue!! In settings on my phone, the Circle App was set to Cell Data instead of Local Network. I guess if you open the app away from home network, it must switch automatically? All this tech junk is taking years off my life...