Netgear Genie App on MacOS not working for Parental controls

[kkmamoo]

since updating the firmware on my D6400 router to latest (v104) my Netgear Geneie app is no longer accepting my router password to login.

I have confirmed the router password is correct by using a browser to login into the routers web interface.

[kkmamoo]

is there is a known issue/bug with the latest D6400 firmware.
my Genie app is v2.4.42

[michaelkenward]

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@kkmamoo wrote:

is there is a known issue/bug with the latest D6400 firmware.
my Genie app is v2.4.42

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Questions like that are best posted in the section for that device:

DSL Modems & Routers

[michaelkenward]

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@kkmamoo wrote:

since updating the firmware on my D6400 router to latest (v104) my Netgear Geneie app is no longer accepting my router password to login.

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Is this local (your wifi) access or Anywhere (remote) access?

[kkmamoo]

it is local,  i.e using rhw WIFI on my phone or laptop.

[michaelkenward]

Android version works fine here.

Firmware V1.0.0.104.

[kkmamoo]

On my MAC laptop I am using Netgear Genie v2.4.42 and it does not allow me to connect to router with known/confirmed router password.

on my Android phone I am using Netgear Genie v3.1.78 and it also does not allow me to connect to router with known/confirmed password.

on both the MAC and Android phone I can browse to the web Interface of the router and login which allows me to administer all aspects of the router config except Parental controls,  this currently says "Not enabled " for Parental Controls, clicking the icon simply takes me to a generic page: https://www.netgear.com/home/services/lpc/

since updating my firmware/genie version I am not able to manage the Parental Controls feature of my router,  this was main reason for me to purchase the router.

I am extremly annoyed that to maintain security and benifits from bug fixes for Genie and firmware I have lost one of the main features I require.