Netgear Genie error

[jakester776]

I recently downloaded the Netgear Genie for the parental controls.  Prior to doing this I upgraded to the latest firmware.  I'm currently have a connection to the internet, obviously,  but GENIE says I don't have an internet connection (in the Parental Controls section)  and to connect to the internet with your NETGEAR router.

I currently on the NETGEAR SmartWizard site which indicates the router is working fine.

Any thoughts?

[DexterJB · Accepted solution]

Hi @jakester776,

1. What is the model number of your device? Please make sure that it is included among the compatible devices listed on the link below.

http://kb.netgear.com/app/answers/detail/a_id/24686

2. If it is, try using another device (Android, iOS, another computer).

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @jakester776,

1. What is the model number of your device? Please make sure that it is included among the compatible devices listed on the link below.

http://kb.netgear.com/app/answers/detail/a_id/24686

2. If it is, try using another device (Android, iOS, another computer).

Regards,

Dexter

Community Team

[DexterJB]

Hi @jakester776,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team