Accessing cable modem config page

[jonmartin]

System Name: SRX5308    Firmware Version: 4.3.3-8

The WAN side of my SRX is 10.11.12.13 and the LAN side is 10.20.30.1.  The LAN side of my Cable Modem is 10.11.12.1.

The config page of the cable modem can be reached at http://10.11.12.1.  The cable modem status page is available if I connect to a port on the 10.11.12.x subnet

With my previouse Linksys firewall configured with same addresses I was able to access the configuration page of the cable modem using http://10.11.12.1.  With the SRX I am unable to. 

What is blocking this access and what can I do to fix it?

Thanks!

[JohnRo]

Hello jonmartin, 

Welcome to the community! 

Did you make any routing configurations or VLANs on the SRX5308? Were you able to ping the IP address of the modem? 

Thanks, 

[jonmartin]

No routing changes.  Yes I can ping.  Problem persisted across reboot of both devices then sudenly it started working.

[Suli]

Hi jonmartin

Welcome to the community!
Please let me whether you have update firmware of SRX5308.

Thanks
Sujuan

[jonmartin]

Per your sugestion have updated to latest firmware

System Name:	SRX5308
Firmware Version:	4.3.4-2
Secondary Firmware Version:	4.3.3-8

[JohnRo]

Hi  jonmartin, 

Did you experience the issue again? How is it working after the firmware update? 

Thanks,

[DaneA]

Hi  jonmartin, 

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your concern or if you need further assistance.  If ever your concern has been resolved, we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution.

The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA

NETGEAR Community Team