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Re: FVS114 New On Network, No Telephone
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FVS114 New On Network, No Telephone
Boy, it is difficult to use this forum. I chose the closest model to what I have just to get this going. I have the FVS114 which I may have purchased as far back as 2006, but never installed. Two weeks ago on Friday, February 9, my Windows 7 64-Bit crashed. After installing an "important" update and running my Sophos antivirus, a product choice with an office store's virus removal protection, my computer would not restart in either full Windows or Safe Mode. While the computer was in service, only returned last Wednesday, my wireless network functioned badly. My Ooma telephone was full of static and, therefore, unusable. So, I tried to use this VPN. I connected it to my Netgear cable modem. Then, I connected my router, unfortunately not a Netgear, and my Ooma Telo to the VPN. It seemed to work fine. I even made a test call. Then, this morning I made one call, leaving a voicemail. Afterward, I could make no more calls. There isn't even a faint dial tone. Possibly could the VPN block the Ooma? It doesn't seem possible since the telephone does not ever appear on the Network map even when functional. Thank you, friends and neighbors.
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Re: FVS114 New On Network, No Telephone
Hi troothteller,
So, I tried to use this VPN. I connected it to my Netgear cable modem. Then, I connected my router, unfortunately not a Netgear, and my Ooma Telo to the VPN. It seemed to work fine. I even made a test call. Then, this morning I made one call, leaving a voicemail. Afterward, I could make no more calls. There isn't even a faint dial tone. Possibly could the VPN block the Ooma? It doesn't seem possible since the telephone does not ever appear on the Network map even when functional. Thank you, friends and neighbors.
As I've understand, your current network setup is: cable modem->FVS114->router->Ooma Telo device. Based from this, you have a Double NAT scenario which means a router is connected to another router and this causes problems. The FVS114 is a VPN Firewall router and you have connected your non-NETGEAR router to it. To know more what is Double NAT, access the article below:
I suggest you the following steps:
1. Disconnect the your non-NETGEAR router from the FVS114.
2. Connect a PC or laptop directly to the FVS114 then check if are able to access the internet. If are able to access the internet, go to step 3.
3. Connect the Ooma Telo device directly to the FVS114 then check if you can either make outbound calls or receive inbound calls.
Regards,
DaneA
NETGEAR Community Team
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Re: FVS114 New On Network, No Telephone
DaneA, thank you for your reply, an unexpected surprise. Until now I did not know that I was adding another router to the network, although the ProSafe is probably not wireless. I will implement the steps later. However, I will upload a more accurate diagram of my network so you can see how I hooked up things. Thanks again. it is an Excel document; but you can ignore the second page
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Re: FVS114 New On Network, No Telephone
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Re: FVS114 New On Network, No Telephone
Since there is no internet access when you have connected the laptop directly to the FVS114, kindly disconnect the FVS114 from the cable modem then connect your laptop directly to the cable modem. Check if you are able to access the internet through the cable modem. If not, you need to contact your ISP and check if there is a problem on their end.
Regards,
DaneA
NETGEAR Community Team
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Re: FVS114 New On Network, No Telephone
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Re: FVS114 New On Network, No Telephone
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Re: FVS114 New On Network, No Telephone
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Re: FVS114 New On Network, No Telephone
DaneA, there is one more thing I must ask. I decided to make my newer router, the Linksys EA7300 my primary router; but do I need to make any changes to my configuration regarding hardware settings? Both the Linksys and the VPN are each on different IP addresses already. Everything works although I am going to try to send a fax, which I expect will go. You should probably know that under the firewall I did a ping test using the Linksys router's address; and it resulted in four lost packets.
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Re: FVS114 New On Network, No Telephone
If the Linksys EA7300 router is set as the primary router and the FVS114 is behind it, you might encounter problems in establishing an IPSec VPN Tunnel using the FVS114 because of Double NAT scenario.
Otherwise, if ever the Linksys EA7300 router supports IPSec VPN and decided to use it then that will be fine. Don't connect the FVS114 behind the Linksys EA7300 router to avoid the Double NAT scenario.
If ever you change your network setup and implement the same as the attachment wherein the FVS114 is the main router, kindly access the article below and follow the steps on how to set up the FVS114 as the main router for internet access:
Then, if the FVS114 is already set as the main router and you are able to access the internet through it, I suggest you to set your Linksys EA7300 router as an access point configured with an IP address that is within the LAN of the FVS114 to provide you with a wireless network. Connect the Linksys EA7300 router that is set as an access point behind the FVS114. In this way, you will not have a Double NAT scenario and you will be able to established a VPN Tunnel since the FVS114 is set as the main router.
Regards,
DaneA
NETGEAR Community Team
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Re: FVS114 New On Network, No Telephone
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Re: FVS114 New On Network, No Telephone
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Re: FVS114 New On Network, No Telephone
DaneA, probably we now have the Double NAT that your article describes. I left my browsers open last night. This morning I lost connection. So, far I received instructions on how to reset my browser. I will probably have to reset my routers. For the VPN114 I had trouble going through the Setup Wizard. I did not have all the information that the site wanted manually entered like DNS server and all that ipconfig did not provide, which probably does not work completely under a disconnected computer. I hope somebody on this forum can help set this up so that the routers do not interfere with connection.
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Re: FVS114 New On Network, No Telephone
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Re: FVS114 New On Network, No Telephone
I understand if you have to take down the FVS114 and use the Linksys EA7300 instead. As per the data sheet of the FVS114 here, the LAN-to-WAN throughput of the FVS114 is just 11.5Mbps. Knowing that the Linksys EA7300 is a newer device released in the market than the FVS114, I believe that the Linksys EA7300 has a higher LAN-to-WAN throughput wherein you could take advantage of the speed you are subscribed with your ISP.
You may still connect the FVS114 behind the Linksys EA7300 router but you will not use the FVS114 as a VPN router. Instead, you can set the FVS114 as a switch to extend your local network so that you can connect more devices (such as PCs, printer, etc.). Here are the steps to configure the FVS114 as a switch:
1. On the FVS114 web-GUI, go LAN IP Setup under the Advanced section.
2. On the IP Address field, enter a static IP Address that is within the local IP address range of the Linksys EA7300 router.
3. Uncheck the box that says "Use router as DHCP server."
4. Click Apply. The FVS114 is now configured as an unmanaged switch.
Regards,
DaneA
NETGEAR Community Team
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Re: FVS114 New On Network, No Telephone
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Re: FVS114 New On Network, No Telephone
Let me update the steps on how to set the FVS114 as a switch below:
1. Disconnect the FVS114 from your existing network.
2. Connect a PC directly to the FVS114. Set a static IP address of 192.168.0.210 to the PC. Note that the default IP address of the FVS114 is 192.168.0.1.
3. Open a browser like Chrome then at the address bar, type 192.168.0.1 then press Enter. Login to the web-GUI using 'admin' and 'password' as the username and password respectively without the quotation marks.
4. Go to LAN IP Setup under the Advanced section.
5. On the IP Address field, enter a static IP Address that is within the local IP address range of the Linksys EA7300 router. For example: if the Linksys EA7300 router local network address is 192.168.1.0 then set a static IP address of 192.168.1.18 to the FVS114.
6. Uncheck the box that says "Use router as DHCP server."
7. Click Apply. The FVS114 is now configured as an unmanaged switch.
8. Connect the LAN port of the FVS114 to the LAN port of the Linksys EA7300 router. Then, set the PC back to 'Obtain an IP address Automatically.'
Regards,
DaneA
NETGEAR Community Team
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Re: FVS114 New On Network, No Telephone
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Re: FVS114 New On Network, No Telephone
The NETGEAR Genie is compatible with most of the newer NETGEAR Home Router models and not with the FVS114. I suggest you to try the following below:
a. Try using other browsers like Firefox or IE9 (Internet Explorer 9).
b. Open command prompt and check if you can get replies when you ping the default IP address of the FVS114 which is 192.168.0.1.
c. Try using other PC or laptop to isolate the problem.
Regards,
DaneA
NETGEAR Community Team
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Re: FVS114 New On Network, No Telephone
DaneA, the third option is not possible. My Windows XP computer crashed early in 2016 and I never did anything to restore it. I am not certain what I will do with it. What commands should I use for step b?
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Re: FVS114 New On Network, No Telephone
the third option is not possible. My Windows XP computer crashed early in 2016 and I never did anything to restore it.
You may borrow a PC or laptop if possible.
What commands should I use for step b?
Kindly access the link below:
Regards,
DaneA
NETGEAR Community Team