NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Problems with Internet Connectivity
This will be a long-winded explanation so please bear with me...
Router: NETGEAR ProSafe Gigabit 8 Port VPN Firewall FVS318G (Firmware Version: 3.1.1-18)
Wireless Access Point: NETGEAR Wireless N Access Point WN802T
Laptop: Dell Latitude D830, Windows 7 Pro (clean install)
My laptop no longer has internet connectivity when connected to the router via LAN and/or the wireless access point, both NETGEAR products. The problem has required that I erase/wipe the harddrive and reinstall Windows 7 Pro and now with nothing - no anti-virus, nothing - on the machine, I still have no internet connectivity when going through the router via LAN or wireless. Both the router and the access point have been turned off and unplugged with no effect.
Here are some troubleshooting steps I've taken:
1. When I connect directly to the cable modem with a cable bypassing the router, I have internet.
2. When I connect to the router using a different port, still no internet.
3. When I go to another location (business, coffee shop, etc.) and attempt to connect to their wifi signal, I can connect to the internet.
4. I have disabled the wireless connection on the laptop and still no internet via the LAN.
5. I have disabled the wired connection using only the wireless and still no internet.
6. All other computers/devices on the network, both wired and wireless, have internet and mutual connectivity. The laptop can also connect to other devices and vice versa.
Any help would be appreciated. This happened with no warning after coming back from a trip . I know of no changes to the laptop prior to wiping/erasing.
Router: NETGEAR ProSafe Gigabit 8 Port VPN Firewall FVS318G (Firmware Version: 3.1.1-18)
Wireless Access Point: NETGEAR Wireless N Access Point WN802T
Laptop: Dell Latitude D830, Windows 7 Pro (clean install)
My laptop no longer has internet connectivity when connected to the router via LAN and/or the wireless access point, both NETGEAR products. The problem has required that I erase/wipe the harddrive and reinstall Windows 7 Pro and now with nothing - no anti-virus, nothing - on the machine, I still have no internet connectivity when going through the router via LAN or wireless. Both the router and the access point have been turned off and unplugged with no effect.
Here are some troubleshooting steps I've taken:
1. When I connect directly to the cable modem with a cable bypassing the router, I have internet.
2. When I connect to the router using a different port, still no internet.
3. When I go to another location (business, coffee shop, etc.) and attempt to connect to their wifi signal, I can connect to the internet.
4. I have disabled the wireless connection on the laptop and still no internet via the LAN.
5. I have disabled the wired connection using only the wireless and still no internet.
6. All other computers/devices on the network, both wired and wireless, have internet and mutual connectivity. The laptop can also connect to other devices and vice versa.
Any help would be appreciated. This happened with no warning after coming back from a trip . I know of no changes to the laptop prior to wiping/erasing.
11 Replies
- What are the ip settings on the problem laptop when ... a) connected directly to the modem? b) connected via Ethernet? c) connected via WiFi?
- Delete any saved wifi network settings and reconnect.
fordem wrote: What are the ip settings on the problem laptop when ...
a) connected directly to the modem?
b) connected via Ethernet?
c) connected via WiFi?
I presume that you just wanted the IP addresses and that being the case, here you go:
a) Connected directly to the modem: 71.11.169.0
b) Connected via Ethernet: 192.168.1.6
c) Connected via WiFi: 192.168.1.20adit wrote: Delete any saved wifi network settings and reconnect.
Not sure what you mean by this. I will say that I deleted all static assignments on the router for the laptop. Those assignments were as shown above. Then I shut everything down, turned everything back on, and the router assigned the same IP addresses the the laptop. Those listed above are the newly assigned dynamic addresses as there are no assigned addresses for the laptop.
I do appreciate your help and advice on this.- Delete the saved SSID in the wifi settings. Make sure the ISP did not cache your laptop's MAC address. Sometimes a cable modem reboot fixes this.
- gnwjr,
I got some questions on this. Did you perform ping tests when connected to the router and/or the access points? Tried pinging public DNS or assigning static DNS on the laptop? - Hi gnwjr,
This might help.... since you mentioned that you are able to go online when you are directly connected to the modem, you might need to do MAC Spoofing on your FVS318G.
Who is your Internet Service Provider? - After upgrade FVS318G to Firmware Version: 3.1.1-18 We see very strange behavior, users lost Internet access but still can connect to central office resources. We have two FVS318G (Firmware Version: 3.1.1-18) devices, connected to different providers, but symptoms are the same. Before upgrade to Firmware Version: 3.1.1-18 we had no such problems! :(
Borya wrote: After upgrade FVS318G to Firmware Version: 3.1.1-18 We see very strange behavior, users lost Internet access but still can connect to central office resources.
(
Is this when you are connected on a VPN tunnel? Does it come back by itself of do you need to reboot the routers for the internet to come back?Borya wrote: After upgrade FVS318G to Firmware Version: 3.1.1-18 We see very strange behavior, users lost Internet access but still can connect to central office resources.
We have two FVS318G (Firmware Version: 3.1.1-18) devices, connected to different providers, but symptoms are the same.
Before upgrade to Firmware Version: 3.1.1-18 we had no such problems! :(
Hi Borya,
Have you tried doing a MAC Spoof? If yes, kindly try this because this might help: Connect your main PC directly to your modem and if you are able to go online, reconnect the modem back to the WAN port of your FVS318G then connect the main PC to a LAN port of your FVS318G and check if you are able to go online.Borya wrote: After upgrade FVS318G to Firmware Version: 3.1.1-18 We see very strange behavior, users lost Internet access but still can connect to central office resources.
We have two FVS318G (Firmware Version: 3.1.1-18) devices, connected to different providers, but symptoms are the same.
Before upgrade to Firmware Version: 3.1.1-18 we had no such problems! :(
I concur. The 3.1.1-18 firmware breaks the WAN connectivity function. I have tried this FW upgrade twice, once in early 2014 & today (again) and it immediately breaks the device's ability to connect to the DSL service.
My DSL provider confirms that there is no authentication request seen from the devic connecte to the modem.
I have reentered the DSL credentials inthe WAN setup page & waited up to 2 hours without success. I am experiencing random VPN & connectivity issues with the FVS318 devices & hence wanted to upgrade to the latest FW in hope that the issues would be resolved.
Netgear support is as usual unhelpful. all they will do is replace the device under warranty.
This is a very poor but common experience with Netgear, I have several FVS318G, FVG318 & FWS114 devies where all but 3 of the FVS318 devices have been taken out of service becasue they lock up randomly and repeated hardware replacements do nothing to resolve the problem.
I am very disappointed.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
