I currently have three SRX5308 routers in service all running firmware version 4.3.3-6. I'm trying to update to the latest firmware version 4.3.4-1 but the update always hangs and fails on all three routers. The procedure I follow is to reboot the router before trying the firmware upgrade. Then I select the firmware file and click upgrade and then nothing happens. Eventually I get kicked out to the log on screen where I log on and see that I'm still running the old firmware. I have even tried doing a factory default reset and then trying to upgrade but the same behavior occurs.
Have you tried to perform a factory reset on the SRX5308 then try to update the firmware to the latest version? If yes and it still won't work then you may try to update the firmware using TFTP. Kindly access the link below as reference guide:
If ever you are not that confident to proceed on upgrading the firmware using TFTP, I advise you to open an online case with NETGEAR Support for assistance.
The three routers were purchased in 2013. According to Netgear's support page the routers only come with 90 days tech support. So how would I open an online case? Thinking out loud to myself If I can't get support to address the problem then my only other option is exchange the three routers under their lifetime warranty?
It seems that an online replacement for the faulty SRX5308 was processed for you by the NETGEAR Support team. Hope that the replacement SRX5308 would work fine. Keep us posted.
Sent the unit back to Netgear via UPS, the item was signed for by someone at Netgear and now Netgear tells me they never received the unit. I've sent proof of delivery to Netgear but I'm getting no where. PATHETIC!
Model: SRX5308|PROSAFE Gigabit Quad WAN SSL & IPSEC VPN Firewall
I'm sorry about what happened. You mentioned 'the item was signed for by someone at NETGEAR', with regard to this, were you able to make sure that this 'someone' is really related to NETGEAR? It would be best that you double-check it with UPS if they have really send the defective unit to the correct NETGEAR Return Address.
