VPNG05L need licence key reset

[LasseWeihe]

Hey
We bought a VPNG05L in may 2013. The client uses 3 licences but we can not add another pc.
2 PC's have been replaced since 2013 without the licenses being properly uninstalled, I think that's why there is a problem.
Can you help getting the last 2 licences to work?
The VPNG05L was bought by a Preben Egerup. Im not sure what email was used for the purchase, but perhaps it was : preben.egerup@schneider-electric.com

Thank you for your help.

[JohnC_V · Accepted solution]

Hi LasseWeihe,

Welcome to our community! 🙂

May you be able to send me the VPN license key via PM? I'll forward it to our engineering team to have it reset.

I'm looking forward to your reply.

Regards,

[JohnC_V · Accepted solution]

Hi LasseWeihe,

Welcome to our community! 🙂

May you be able to send me the VPN license key via PM? I'll forward it to our engineering team to have it reset.

I'm looking forward to your reply.

Regards,

[JohnC_V]

@LasseWeihe,

Your license key has now been reset. Please try if you can now install it.

If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,