Orbi WiFi 7 RBE973
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Allocation of Licenses

MSMSP01
Initiate

Allocation of Licenses

As the way that the insight application\website allocates licenses, I have found that a number of my customers devices have the wrong code, therefore expiry.

 

This is because, if you have entered several codes, when you assign, you just allocate a number of available subscriptions.

 

This means, if you have added a 3 year and then a 1 year, when you allocate, insight uses one.  I don't know how this is allocated.

 

So I have a couple of customers, who have purchased 3 years, but are allocated 1 year and I can not find a way to move this around.

 

It would be great is there was a way to assign subscriptions to a specific device!

 

Thanks

 

Chris

Message 1 of 3
schumaku
Guru

Re: Allocation of Licenses

Is this caused by the paid three year plus the free one year coming with the device? Yes, there is some work/fix required on the cloud! @RaghuHR 

Message 2 of 3
MSMSP01
Initiate

Re: Allocation of Licenses

No these are all device that were installed last year, over different times.

 

But we had a mini rush on a few switches and APs and then some customers just purchased 1 year and other 3 years.

 

 

Message 3 of 3
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