Ethernet Ports 1 and 11 (Dead), Not recognizing #show command in terminal mode

[kouya]

In terminal mode I can log into the switch but the show command comes back as error , tried to save config to NVram, the unit respond as can't save.  I tried reset, reload, clear via terminal (usb) and GUI, still the switch is not retaining the configurations and ports  1 and 11 has no activity.

Is there a way to totally wipe everything and rebuid  it?

Thanks

[DanielZhang]

Hi Rmolinari69,

Welcome to NETGEAR community！ 

Could you please follow belows checkpoint to diagnosis:

1. What is the switch's name?
2. Which version running on this switch?
3. Port 1 and port 11 connected to which device?
4. Please send the echo message to us after you input commands as below.(

such as:

show port status all

show port all

save(need to confirm the prompt)

show logging buffered 

)

You can also send me a private message about echo message from CLI If any privacy you want to keep. 

[kouya]

Switcher is currently bench checking without any network connections. I can  connect w/PC on all ports except #1 and #11. Switch is M4100-D12-POE+    (GSM5212P)   with the current FW 10.0.2.20  attached are screen shots. None of the "show" commands work.

[DanielZhang]

Hi Kouya,

It seems that AutoInstall work in processon GSM5212P.

So the config file could not save to local.

Do you want to deploy the "AutoInstall" function on GSM5210P?

please input belows commands to disable this function and reload GSM5212P If you don't want to AutoInstall the GSM5210P 

1. Login GSM5212P.
2. input Enable
3. boot autoinstall stop
4. no boot host dhcp
5. no boot host autosave
6. save(confirm with Y)
7. reload

Did any configuration on port #1 and #11?

You can input below command to check.（before you input any command , please enter enable mode by “enable”）

1. show run interface #1(#1 is the port name of switch)

2. show run interface #11(#11 is the port name of switch)

3. show port all

4. show port status all.

[kouya]

Okay I tried the commands and the "Show run" commands will auto complete to "show running-config" > Also can't save the config file due to not enough room in the save location.  Ports 1 and 11 still not active.  I there a way to clear out the save locations?

[DanielZhang]

Hi Kouya,

Could you please get full display after you input command "show running-config”

I want to confirm if any special configuration on this M4100.

You can also follow below step If you want to totally wipe everything and rebuid.

1.   Remove the USB flash on M4100 and other cable on M4100（expect this terminal console cable）

2.   Power cycle M4100.

3.   Wait for M4100 start completely.

4.   Login M4100.

5.   Input command "enable".

6.   Input command "Clear Config" and confirm yes.(this operation will remove all configuration on M4100 that you have deploy before)

7.   Input command “Save” and confirm yes.

8.   Input "Reload" and confirm yes.

9.   Wait for M4100 start completely.

10. Login M4100.

11. Input command "enable".

12. Input command "show running-config"

13. Send the command echo to me.(all of display echo from this command)

[kouya]

Thanks  Daniel,  Here's the log file (below)

Initializing Arena.
Initializing PCI. [normal]
PCI[0]: Initializing host
PCI[1]: Disabled
Initializing Devices.

Loader:stk Filesys:raw Dev:flash2.stk1 File: Options:(null)
Loading: STK image is 12469668 bytes, CRC 0x3FAC
3613652 bytes
Starting program at 0x80005170




Checking for application








Exploding tgz file to RAM.../mnt/application

Starting operational code application...
Rel 10, Ver 0, Maint Lev 2, Bld No 20
chmod: /mnt/fastpath/crashlogs: No space left on device
Linking libproc_libs.so to /lib/libproc_libs.so

started!

<10> Jan 1 00:00:33 0.0.0.0-1 General[46438828]: bootos.c(186) 3 %% Event(0xaaaaaaaa)

(Unit 1)>

Applying Global configuration, please wait ...

Applying Interface configuration, please wait ...



User:admin
Password:
(M4100-D12G-POE+) >enable

(M4100-D12G-POE+) #clear config

Are you sure you want to clear the configuration? (y/n)y


Clearing configuration. Please wait for login prompt.
(Unit 1)>



User:admin
Password:
(M4100-D12G-POE+) >enable

(M4100-D12G-POE+) #reload

The system has unsaved changes.
Would you like to save them now? (y/n) y

Config file 'startup-config' created successfully .


Configuration Not Saved!
Are you sure you would like to reset the system? (y/n) y


Reference platform resetting ...

syncing filesystems....This may take a few moments
/mnt/application
Rebooting system!
The system is going down NOW!
Sent SIGKILL to all processes
Requesting system reboot


Initializing Arena.
Initializing PCI. [normal]
PCI[0]: Initializing host
PCI[1]: Disabled
Initializing Devices.

Loader:stk Filesys:raw Dev:flash2.stk1 File: Options:(null)
Loading: STK image is 12469668 bytes, CRC 0x3FAC
3613652 bytes
Starting program at 0x80005170




Checking for application
Exploding tgz file to RAM.../mnt/application

Starting operational code application...
Rel 10, Ver 0, Maint Lev 2, Bld No 20
chmod: /mnt/fastpath/crashlogs: No space left on device
Linking libproc_libs.so to /lib/libproc_libs.so

started!

<10> Jan 1 00:00:33 0.0.0.0-1 General[46438828]: bootos.c(186) 3 %% Event(0xaaaaaaaa)

(Unit 1)>

Applying Global configuration, please wait ...

Applying Interface configuration, please wait ...



User:admin
Password:
(M4100-D12G-POE+) >enable

(M4100-D12G-POE+) #show running-config

!Current Configuration:
!
!System Description "M4100-D12G-POE+ ProSafe 12-port Gigabit L2+ Desktop Managed Switch with PoE+, 10.0.2.20, B1.0.1.1"
!System Software Version "10.0.2.20"
!System Up Time "0 days 0 hrs 1 mins 4 secs"
!Additional Packages QOS,IPv6 Management,Routing
!Current SNTP Synchronized Time: SNTP Last Attempt Status Is Not Successful
!
vlan database
vlan routing 1 1
exit

configure
time-range
line console
exit

line telnet
exit

line ssh
exit
--More-- or (q)uit

!

interface vlan 1
routing
ip address dhcp
exit


exit


(M4100-D12G-POE+) #

[kouya]

Don't know how sad smile's got in the text

[DanielZhang]

Hi Kouya,

Maybe the flash is full or damaged on M4100 according to the console log just you sent.

Starting operational code application...
Rel 10, Ver 0, Maint Lev 2, Bld No 20
chmod: /mnt/fastpath/crashlogs: No space left on device
Linking libproc_libs.so to /lib/libproc_libs.so

So could you please delete the maintenance log on M4100 as following steps

 For CLI commands:

User:admin
Password:
(M4100-26G) >enable

(M4100-26G) #debug crashlog deleteall

(M4100-26G) #

For GUI operation:

Let me know if above step won't work.