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GeorgeOdisho's avatar
GeorgeOdisho
Aspirant
Dec 04, 2017

Getting error when trying to give TP-Link AP 'High Power Mode' with 802.3at

Hello,

 

I have been having issues lately trying to make port(s) for 'TP-Link EAP330 model' that requires '802.3 at' mode for PoE as per manufacturer.

 

I get an error every time I try to specify this: Error: Failed to Set 'High Power Mode' with 802.3 at.

 

Software version is for current NetGear: 5.3.0.29

Software version is for current NetGear: B5.2.0.2

 

When I look at the connected PoE device(s), I am seeing Blinking Green light which leads me to believe that this is not 'at' mode as per NetGear’s KB article on question 7: https://kb.netgear.com/24423/GS105PE-FAQs

 

I know I am still getting power (af mode most likely) to it but it needs much more power as per their support team which should be 'at' mode: 

 

TP-Link Technical Support Engineer: ‘802.3 at’ can support max 30 watt power, but ‘802.3 af’ just support max 15 watt power which cause insufficient power supply for EAP330.

 

I have been through numerous forums on here and I see some resolutions as being: able to update the firmware, reboot the AP, etc.

 

Would there be any other solution than the above? I have several connected devices and I do not want to try the above or might need to after business hours.

 

Attached photos of error and current conected AP's on the switch.

 

Regards,

George

 

2 Replies

  • Hi GeorgeOdisho,

    Welcome to NETGEAR community!:smileyhappy:

     

    The GS752TPS only support 802.3AT on 1-8 ports and other ports support 802.3AF.

    You can reference following screenshot from product document.

    So please move the high power devices to port 1-8 if you want the devices get 30W 802.3AT power.

     

    May the solution help you.:smileyhappy:

     

    Thanks,

    Daniel.

     

    • GeorgeOdisho's avatar
      GeorgeOdisho
      Aspirant

      Hi Daniel,
      I wanted to reply yesterday about this just before I left but thanks for the info as I had figured this out with an assistance from internal staff that those ports are the only ones that offer PoE-at mode. We were able to place the AP's on those specific ports and get 'at' mode to work.

       

      I appreciate your feedback, nonetheless.

       

      Regards,

      George

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