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Forum Discussion
Latest firmware (11.0.0.28) kills all switches
Hello,
I just upgraded the firmware of all the M5300 switches we've got, stand alone as well as stacks. I was running version 11.0.0.25, a beta version I've got from Netgear support, on all of them. After the upgrade all the switches started to crash. It looks like as soon as there is a port being used which is configured to do Port Authentication (802.1x), the switches start to crash. I had to revert back to the former firmware version on all the switchs.
Anyone seing the same behavior?
Greez,
dialsc
18 Replies
Hi Laurent,
very nice, thanks. Let me know if I can be of any assistance to that.
Greez,
dialsc
Can you PM your tech-support file so I can reproduce this in the lab?
To get the tech-support file you need to:
1. console or telnet to your switch.
2. login
3. type "enable"
4. type "show tech-support"
5. Login to the GUI
6. goto "Maintenance\Upload\HTTP File Upload" and select "Tech Support" from the File type drop down box.
Thank you,
Casey
- Hi dialsc
Let me ring the bell for you. I am sorry that the investigation went nowhere so far. It might mean it was impossible to reproduce, but let me make figure out.
We will be back to you with the answer.
Regards,Hi Laurent,
Do you mind ringing that bell again? Two weeks later and still nothing happend.
Greetings,
dialsc
Hi dialsc
Thank you for the heads-up today. Yes this case is hard to reproduce and stands at Technical Support organization for now. We will get you an update as soon as possible.Regards,
We are also experiencing the same issue and we can reproduce this issue by having a switch that is configured for MAC Based Port Authentication and has a RADIUS Server configured that it cannot communicate with. We have a switch configured this way with nothing connected to it and when a device is connected to a port that is configured for MAC Based Port Authentication the switch will show the following message on the console and then reboot:
<9> Jan 1 00:01:40 192.168.11.85-1 SIM[SimAddrConflict]: sim.c(4392) 256 %% Failed to read conflicting ARP packet from stack - errno Resource temporarily unavailable
osapiInputTask() stdin read failed: Interrupted system call
starting pid 601, tty '': '/etc/rc.d/rc.reboot'syncing filesystems....This may take a few moments
Rebooting system!
Sent SIGKILL to all processes
Requesting system reboot
Restarting system.Hi OrbitIT
Welcome to the Community!
I am sorry for your issue. Yes it looks like the same. Please contact Technical Support and log this issue as well. If the switch is registered, on the online portal at my.netgear.com please go through the case creation process by clicking the "Call us" button. Once in this section please fill out the case summary, mentionning this post on the Community, and the escalation issue #14398.
So far we can reproduce it, and we escalated the issue to our Engineering team for debugging.
We hope to resolve this issue very rapidly. In meantime please use former version of M5300 firmware.
By logging your issue at Technical Support, you will be able to receive corrective patch faster.
Regards,
We did contact Technical Support and created a case. I was told that they were looking into this issue and would follow up with us yesterday but still no word.
- Please make sure you have your case updated with escalation issue #14398. This way Tech Support team will provide you with the corrective patch as soon as it's available.
The good news is that our Engineering team where this issue was escalated, has come with new Engineering build fixing this issue today. Per our processes it is now quickly going through assessment / testing before the image can be transferred to the Tech Support team in charge of the issue. I sincerely hope you will receive a patch in very next days. We strive to go even faster than that.
If the patch works well for you also, then we'll integrate the fix in next public maintenance release with a new firmware version.Hello,
I would like to inform you that my problem was fixed with the beta firmware (11.0.0.30) I got from support. Thank you very much for your help!
Best.
dialsc
This is good news. We are going to merge this in our next maintenance release after some more internal testing on our side.
Thanks again,
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