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We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.
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MC227 (2nd Generation) Has Correct WiFi Information But App / Website Says Offline
This is regarding my MC227 canvas. The canvas has disconnected from the WiFi in my home, and stubbornly refuses to behave as if it is connected so it can receive new artwork images, despite displaying the correct name of my WiFi network both on the canvas itself and in the app / website portal and appearing in that way to in fact be connected properly — the canvas looks like it is connected to my WiFi, but the app and the website portal say the canvas is Offline; my router even shows real-time traffic for the canvas.
I have the following steps: 1) I have restarted the WiF from the canvas menui. 2) I have ‘Cleared All WiFi Connections’ and attempted to reconnect that way. 3) I have removed and re-added the canvas to my account, triggering the QR-Code setup process. 4) I have attempted to factory-reset the canvas using the instructions under the support area for this product, but although I can hear a faint click when the paper clip I am using to press the teeny tiny curse-ed button inside the canvas frame as directed, when following the correct reset steps, the canvas does not reset but behaves as if no reset commands were given.
It’s on my home network, Asus Router I’ve always used on it, Meural says full wi-fi bars and connected to my network, however it’s showing offline. I called customer service, explained to them and they said if I wanted to do a “special troubleshooting” I would have to buy extended warranty. It’s so unfair because my Meural doesn’t seem to be broken, and seems to be a software issue on network. I did try using my iPhone as a hotspot and problem persisted, meaning it’s not a network problem on my end. Please help. I can’t have this bricked on me like this.
I don’t have the model in hands now, but I have always had it working on that router no problem. I also tried using on my iPhone hotspot, shows on canvas as connected but still offline when trying to connect via the app
Having the exact same problem it appears to be nothing related to the router but appears to be on Netgear's side. Looks like their server will not let the canvas connect.
That’s how I feel too. I feel like they blocked us and they are making us buy extended warranty to have it fixed! We should have that checked! There’s no reason for it not to be working.
Same problem. I can ping the frame so I know its online and my internet connection at the house is fine, but the frame says it's offline. Started two days ago. Looks like NetGear pushed a bad server build and hasn't figured out how to fix it yet.
Damn, I just bought the meural 2. I have had the Meural 1 for nearly 10 years and it has been flawless until it went offline about a week ago. I tried for hours to fix it to no avail, even being on chat with Meural support. I did all the stuff I have seen here, and nothing. I went to bed, the next morning, I turned on the Computer and the Meural was online. I think the problem is at Meural. I love this frame, I hope the new one works.
I understand that you are having compatibility issues between your Meural app and your Meural Canvas. To resolve this issue, uninstall then re-install your Meural app to ensure that your Meural app in up-to-date. Then ensure that your Meural Canvas is updated to the latest released firmware.
Please follow the steps listed below to update your Meural Canvas:
Navigate to my.meural.com Select your initials on the far right Select Canvases Scroll down to Canvas Software Version Select the arrow on the right of the software version Select update on the top right
Would be helpful to know about the ISP Brand and model# modem or ONT that you are all using and brand and model# of the host router that is also being used that the Meural's are connecting too.
Also would be good to know if you have connected the Meural device to a different internet source such a a phone or hot spot mobile router to see if the problem follows or not.
Thank you for reaching out. I have uninstalled the app on my iPhone and also IPad, still didn’t work, same issue, it didn’t complete step 2 of 2 on synch. As far as the canvas update, I’m even tho it shows connected to my WiFi, it shows as offline, making it impossible to try any software update on it
