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Re: Activate Your Limited Free Trial of Armor on Orbi Today!
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Is there Documentation for Bitdefender Netgear Armor?
My firmware is updated to the new version that has the Netgear Armor added as a feature to my Orbi router. I activated that last night. I also installed Bitdefender on my two laptops.
I'm not able to find any documentation on how to operate the Netgear Armor. The marketing materials about Armor show me screens that look completely different. My screen looks like this:
It has been running on my router for exactly 26 hours now. No vulnrability scan has resulted, assuming it might be on auto pilot. I don't seem to have any levers and switches to run operations. There's really nothing that I can see that gives me any sense that it is actually doing something more than what the router has been doing before Netgear Armor was added.
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Re: Is there Documentation for Bitdefender Netgear Armor?
UPDATE
Email/support reply from Bitdefender:
We truly apologize for the delay in our answer and for the discomfort it has created you.
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Update on my Armor/Bitdefender case?
Is there any word on when the "situation" caused by an "issue" that has been acknowledged by the Bitdefender development team will be resolved?
Thank you for any updates
-Editor's note: @Dustin_V merged this comment to a related topic by the original poster
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Re: Activate Your Limited Free Trial of Armor on Orbi Today!
Hello thisguy,
Thank you for reaching out. We have noticed your recent post and that you have been contacted by BitDefender about the issue. We recommend that you continue to work with Bitdefender for any further updates.
~Christian
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Re: Is there Documentation for Bitdefender Netgear Armor?
Bitdefender sent me an email the other day. I'm including it below. There was an update and I'm not sure if that solved the problem I was experiencing. It does appear to be working now, however, I'm still not completely satisfied with how the service works.
Bitdefender email:
All the best!
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Re: Is there Documentation for Bitdefender Netgear Armor?
Hi thisguy, please let us know what we (NETGEAR) can improve on and also let Bitdefender know, if you are still in correspondence with them, on features that aren't working for you for them to address it on their end.
Dexter
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Re: Is there Documentation for Bitdefender Netgear Armor?
One simple improvement Netgear can do for the admin landing page of the Orbi firmware would be to fix the link for Armor. The shield icon appears to be a link, however, nothing happens when you click on it. I've used a few browsers to see if it was an issue with crossbrowser compatability or popup blocking but same result on IE, Edge, Chrome and Firefox. From a user perspective, it makes me think somethings wrong on my end or your end. I can't even assume what's going on. Consider doing something similar to what you do with Circle - link to a product page or link to the armor.netgear.com landing page - which I think would be a better idea because it is buried in the Bitdefender client software on users machines.
I'll post more feedback later. I need to figure out how to articulate it.
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