Armor subscription expired way before year was up

[MerlinMc]

Just installed an ORBI 6E mesh system in the last couple of months. 

I thought the purchase came with a 1 year subscription to Armor, but the app is saying that it is expired. Is the initial subscription actually 1 year? If so, how can I get Netgear to correct this? 

Thanks.  

[plemans]

If it was supposed to be 1 year, then you'd need to contact support.

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

[CrimpOn]

It would be useful to have documentation on the length of the trial period for Armor on this purchase.

On the older Orbi products, when I saw the words "free trial", my brain automatically added, "and then it costs money", and I ignored the offer.

Footnote 1 on page 5 of the product data sheet contains only the term trial period, and does not specify how long the trial is.  The next words are "yearly subscription". https://www.downloads.netgear.com/files/GDC/RBKE963/RBKE963_DS.pdf 

This seems like an ideal question to post in the community forum devoted entirely to the Armor product:

https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor 

I have a suspicion that the trial period was actually 30 days. This was clearly specified in the announcement of Armor for the WiFi6 product line:

https://community.netgear.com/t5/NETGEAR-Armor/NETGEAR-Armor-is-Now-Available-On-WiFi-6-Mesh-Systems...