Cannot active trial Netgear Armor on R7960P

[santosh_r]

Hi,

I have upgraded my R7960P router firmware to latest 1.4.1.50 and it said to active Armor free trial using Nighthawk App. When i go to the app, i can see the Security tab and on clicking it says Verifying account but errors out with message "Error - unknown error"

I have logged into armor.netgear.com but it wont show any router registerd, So how i do i active this trial version.

I have even removed and reinstalled the app but still not working. Please note before performing my firmware upgrade i did a factory reset and upgraded to newer firmware.

Issues seems to be with the app which is giving error to activate. Please let me know how to resolve it.

[plemans]

try turning on and then off remote managment

[santosh_r]

That didnt work, same error

[plemans]

do you have a different device you could try with? 

[santosh_r]

When you say device are you reffering to WiFi router or phone? I will try with another phone and see

[plemans]

different phone to try with.

[santosh_r]

That also didn’t work. I am still getting unknown error while account verification.

[Christian_R]

Hi santosh_r, 

May you send me a private message with your email address and serial number. 

Thanks,

Christian