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Forum Discussion
Netgear Armor access lost after latest firmware update.
I can no long access Armor after the latest firmware update. I paid for the 1 year after the 90 freebie trial. I was always able to get in before the update. Any help would be appreciated.
Thank you.
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I have the same issue after updating the FW to V1.3.1.64_10.1.36
I can login to the Netgear and Armor sites, but cannot get the Armor software to reactivate.
i have the same problem when trying to launch armor from the option on the netgear PC web browser when accessing my router. However. the subdomain armor.netgear still shows my armor subscription as active and correctly lists my router and devices , also the netgear android app also shows armor as active on my router. So its not clear if this is a problem with armor not activated on the router properly or an issue with the web view of the router itself. It would be good if netgear provided some information on this after their firmware upgrade - not impressed!
I resetted to factory settings and nothing changed.
Factory reset doesnt work for me either.
it has now caused me to give up armor completely and find another solution. its not really acceptable for a security solution to fail on a firmware upgrade and have Netgear not take any action or show any concern about it. The whole netgear/armor experience has been very dissapointing. Bitdefender is good and working well for me and their support is excellent. The router part of netgear is fine and works well but the armor approach lacks many features of the bitdefender box2 offering and has very poor support except where bitdefender themselves are trying to help out. the armor subscription payment has been a waste of money for me. Now using the bitdefender box2 and bidefender central which is much, much better. Yes, some features of the netgear router are not available in AP mode but they are either features that i dont need or can be achieved in another way. interestingly one of the vulnerabilities in my network that bitdefender identifies is the R7000P router itself (insecure authentication procedure). Armor is a great idea from Netgear but it, and security in general, needs to be taken much more seriously by them if it is to be a good solution.
I have the same problem as every body else I did call netgear was given the tel num for armor they keep telling me they call back every day I call and get the same answer they will callback big ripe off from the company I give any body the number if they like
My Armor still wont work with the latest firmware. Im tempted to roll back to the previous firmware V1.3.1.44_10.1.23 as I know Armor worked with that release.
can you let us know if it works when you try it.
"Its not really acceptable for a security solution to fail on a firmware upgrade and have Netgear not take any action or show any concern about it"
My Armour subcription failed on the firmware upgrade. Bitdefender installed through Netgear Armor on all my computers are now disabled/expired even though my account is active. I agree it is unacceptable. I am losing faith in Netgear.
When you do a reinstall you have to make sure that you use the email address that you signed up with if you use a different email address it will not activate the armor account
I don't think it's really very helpful to keep repeating the obvious here. I for one certainly used the same account and others here did too. There is clearly an issue that goes beyond just user input.
Yeah, I had the excellent experience of renewing my Armour subscription, then noticing I had a firmware upgrade, which I performed, and now Armour won't activate "due to some reason." Which is exactly what the error says. I know, I know.....factory reset the router, etc. etc. That's what I want to do on my one day off between 70 hour work weeks.
A factory reset was required. I just did it today. I was hoping I was one of the people putting in the wrong email address and/or password but that did not turn out to be the case. After resetting the router, I was able to log right in and get Armor going again.
Someone else already mentioned this, but the best way to do these firmware updates is to:
1) Back up your current configuration
2) Plug into the router with an ethernet cable; don't try to do the updates over wifi
3) Download and execute the firmware update; if it breaks things, roll back and do it on a day when it won't cause you anger and a hundred questions from your family why they can't watch Netflix until Daddy has a drink and stops yelling at the kitties
Having a good backup of your config is going to save a lot of time in general, particularly if doing a reset puts you to work for an hour. Most people aren't going to have a lot to do after a reset, but for others, it creates a bit of work. If you're one of those people, backing up your configuration is probably something you're doing anyway, or know you should be doing.
