After installing Netgear Armor I found that the Satellite we have connected to our RBR20 system began showing a Poor Backhaul connection. I attempted to simply disable the service, but the symptoms remained the same. I was advised that a full reset of the Orbi system would remove Armor and thus resolve the problem. Once completing the full reset I found that Armor was not only associated with the Orbi App and system, but turned itself back on and the Satellite continues to show a "Poor" state.
The firmware version is 2.5.1.16 on both the Router and Satellite.
I'm a glutton for punishment as over the weekend I performed a full reset of the system (twice) and set it up with Armor disabled. I also moved the Satellite ~10 feet closer to see if it was a proximity issue.
Given that the home is one story I have the benefit of not having the signal pass through floors, but need the satellite due to the home's length. Also I need to install a second Satellite as we have a separate structure just beyond the house I want to ensure the signal extends to (it's within a reasonable distance.
I also tried using another Satellite (I had already bought the second one) in place of the original to see if it was a hardware issue with the original Satellite, but the problem remained.
So the issue is either Firmware, a legacy of Armor still being activated late last year (this has been my theory) or something faulty in the hardware of the router (least likely.)
Thanks for confirming and the additional information. If you'd like, I can get you contact with our support team to look into the issues you're currently experiencing.
