Nighthawk RAX200 + Armor; Vulnerabilities detected but shows "You're safe" when I select

[TDMillard]

Hi all,

I have the RAX200 with Netgear Armor installed and running. This is also installed on my Andriod phone.

Router firmware: v1.0.4.120_1.0.61 (up to date)

On the home screen of the phone app it shows "Security Network Protected". When I enter this icon, I have "Vulnerabilities detected: 272". When I select on this icon, I get the message "You're safe! No vulnerabilities found".

Both of these cannot be correct.

I've also noticed on the security page, I get the following "Somethoing went wrong. Try again" everytime I click onto it.

If I browse the devices pages, I can see the devices that make up the 272 listed vulnerabilities, but again, when I click onto that details it says I'm all good.

2 questions for you all if you don't mind:

1. How can I get it so I can see what vulnerbilities I have, or if it is true that I have 0, how do I update the 272 being reported

2. How do I get rid of the "Something went wrong" error

Note: I have turned off/on Armour in the phone app, no change.

Thanks in advance

Anthony

[Christian_R · Accepted solution]

Hi Anthony,

Thanks for the screenshot. May you visit armor.netgear.com and see if you're able to view the vulnerabilities there. 

Thanks,

Christian 

[Christian_R]

Hello TDMillard,

May you provide a screenshot of the notification that lists 272 vulnerabilities for us to better assist. 

Thanks,

Christian 

[TDMillard]

Hi Christian,

Please find the attached screenshots from the Andriod Nighthawk app.

Page 1: The main security page showing 272 vulnerabilities

Page 2: What I get when I click on ther 272 tile

Page 3: Device 1 (NAS unit) showing 134 vulnberabilities

Page 4: Device 2 (NAS unit) showing 134 vulnberabilities

Because of Page 2, I'm not able to see any more details than whats on the screenshots.

Note, every drill down to the details gives me page 2 (You're safe No vulnerabilities found)

On the main security page I also get repeated messages of "Something went wrong. Try again"

Regards

Anthony

[Christian_R · Accepted solution]

Hi Anthony,

Thanks for the screenshot. May you visit armor.netgear.com and see if you're able to view the vulnerabilities there. 

Thanks,

Christian 

[TDMillard]

Thanks Christian,

The website works; any idea why the android app returns the error?

Regards

Anthony