Orbi WiFi 7 RBE973
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R6400v2 - Not able to turn on security

crackerdog
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R6400v2 - Not able to turn on security

When I bought my router I activatedmy Netgear Armour Trial just to see what it did. I never did subscribe to it since I still have a valid Norton subscription.

After the trial was over, I was having some issues with my router, I had called tech support up and they had me save my settings and then perfomr a factory reset.

 

Now today, I want to try and get the Bitdefender working and the router is showing Activate Trial. I click on the Router Web page to activate it, and nothing happens. I go to the Nighthawk app to activate and it says "Failed to Subscribe". Neither place will not allow me to purchase a subscription.

Model: R6400|AC1750 Smart WiFi Router
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Christian_R
NETGEAR Employee Retired

Re: R6400v2 - Not able to turn on security

Hello crackerdog, 

 

Welcome to the community! I'd like to look into this further for you. May you send me a private message with your email address and serial number. 

 

Thank you,

Christian 

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