Orbi WiFi 7 RBE973
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RBR50 NETGEAR Armor

CharlieBrien
Tutor

RBR50 NETGEAR Armor

I have an Orbi RBR50 with firmware 2.3.1.60. I renewed Armor two weeks before it would expire (expired today, 7/20) and now Armor shows Expired in the Orbi app but under 'My Subscriptions' it shows Active for 0 devices. Since I already paid for the year I'd really like to get this resolved. Any suggestions? TIA.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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Orbi-Roc
Luminary

Re: RBR50 NETGEAR Armor

Hi @CharlieBrien . I think your best bet is to contact Bitdefender Support directly. You'll find many threads on this same issue; most folks got things resolved overnight after talking with BD Support. Good luck!

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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YvaMa
Tutor

Re: RBR50 NETGEAR Armor

Alas I have the same problem but on iPhone. There are several times on the subject, there is a problem related to synchronization of accounts. Netgear to correct promptly please.

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