Re: Activate Insight Premium Subscription
Accepted Solutions
Probably the "Unmanaged" status is caused by the lack of device credit associated or activated on your account. Usually I would expect "Connected" (or for the sake the "Not accessible" for non-Insight manageable devices.
To contact Netgear Support, head to https://my.netgear.com/support/contact.aspx
Describe the issue as good as possible, that your Insight License (acquired online?) was not properly added to your account.
All Replies
@dgmw wrote:
I have an active Insight Premium subscription, however Device Credits is still 0 ...
Head to https://insight.netgear.com/#/accountManagement/subScriptions to see the various device subscriptions and the related status.
@dgmw wrote:
... and device is shown as unmanaged in the Insight Portal.
Does it show with "Limited Support" or "Limited Support Insight Capable"?
Some device status listed as "Accessible" or as "Not Accessible" probably?
You are not using by accident Insight Pro where you have to assign credits to a customer account location?
Honestly, I have never seen "Unmanaged" in the context of the Insight Portal (both Web or App). Of course, some switch models are carrying this designation, it's however extremely difficult to add these in any from to the Insight Management. Unmanaged Netgear Switches or Netgear (Essential) Wireless Access Points are never Insight manageable.
Probably the "Unmanaged" status is caused by the lack of device credit associated or activated on your account. Usually I would expect "Connected" (or for the sake the "Not accessible" for non-Insight manageable devices.
To contact Netgear Support, head to https://my.netgear.com/support/contact.aspx
Describe the issue as good as possible, that your Insight License (acquired online?) was not properly added to your account.
Hi Dennis,
Thank you for reporting an issue.
The reported issue :
Are you talking about the device “Status” equal to “Unmanaged” issue? If yes, then more details are as below:
When will devices be moved to an “unmanaged” state?
Your managed device will be moved to an “unmanaged” state because of insufficient device credits in the account.
How do I turn on the Insight management for devices in the “unmanaged” state?
The Insight account should have sufficient device credits, then you can turn on the “Managed” option (shown in the below screen capture), and the device will be again managed by Insight, and it will consume a device credit.
Your device will be moved from the “Unmanaged” state to Insight Manage automatically if you have sufficient device credits in your account. Please make sure you have sufficient device credits in your account.
We have a known issue for Premium accounts where the user is unable to turn on or off the “Managed” option from the device list page. And we have fixed this issue for our next upcoming release, which is planned for June 15, 2024 IST.
It looks like you do not have sufficient device credits in your account. Just to double check, can you please share your Insight account ID?
Please enable the technical support mode for your Insight account so that we can review the account settings. We will have read-only access permission to your account when technical support mode is enabled.
You can turn on the technical support mode for your Insight account from account management; the sample screen capture option is as below.
Thanks,
Abhijit W.
