Let us try this. Downgrade the firmware to its previous version (v7.0.7.2) then observe if the switch is still repeatedly being reported as disconnected. Disconnect the GS110TPP from insight then downgrade the firmware manually. Afterwards, reconnect it to Insight then observe.
Re: GS110TPP repeatedly reported as disconnected after firmware upgrade
Ok. It's been 3 weeks since I switched back to 7.0.7.2 (from the suspect release 7.0.8.4). During this time I has no issues where the switch was repeatedly disconnected from Insight Cloud.
Since then I notice there has been a new release 7.0.9.5 but the release notes make no mention of my issue so I'm not going to upgrade until I hear specifically it is fixed.
Can someone from Netgear advise
Model: GS110TPP|8-Port Gigabit PoE+ Ethernet Smart Managed Pro Switch with 2 Copper Ports and Cloud Management
Re: GS110TPP repeatedly reported as disconnected after firmware upgrade
A month goes by and no comment from Netgear.? I am paying for insight subscription and it’s not working. I want to keep my switch up to date and currently the only way to make it work is to lock to a specific firmware release.
As far as I have checked, there is no issue pertaining to GS110TPP that is repeatedly being reported as disconnected in Insight.
Since then I notice there has been a new release 7.0.9.5 but the release notes make no mention of my issue so I'm not going to upgrade until I hear specifically it is fixed.
We could only know if we try to update the GS110TPP firmware to the latest version which is v7.0.9.5 then observe if the switch will again be repeatedly being reported as disconnected in Insight.
If the same problem occurs, I suggest you to open a support ticket with NETGEAR Support here at anytime for further investigation.
