Unable to register device with Insight Premium Account

[Khagesh]

Hi Sir,

I have observed with so many Netgear device which is coming with one year Insight premium subscription it will just let you login the insight account and it doesn't give any option to adding the device .I have upgraded the Firmware,Registerd the device with a new email address in insight but it doesn't work out.Kindly provide resolution for this issue.

Thanks & Regards,

Khagesh

[schumaku]

Dear @Khagesh 

Completely confusing problem report I'm afraid.

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@Khagesh wrote:

I have observed with so many Netgear device which is coming with one year Insight premium subscription it will just let you login the insight account

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The login (based on the Netgear Account) is completely independent of a device, of a free subscription.

As you say "so many", is this an existing Netgear Insight account and an existing site?

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@Khagesh wrote:

and it doesn't give any option to adding the device.

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There are bunch of variants available on how to add new devices to a Netgear Insight site.

If using the Insight Web portal, start about here -> https://kb.netgear.com/000044341/How-do-I-discover-add-and-register-switches-access-points-and-Orbi-... 

For alternate options, scroll up and down and check the complete KB entry https://kb.netgear.com/000044341/How-do-I-discover-add-and-register-switches-access-points-and-Orbi-... 

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@Khagesh wrote:

I have upgraded the Firmware,Registerd the device with a new email address in insight but it doesn't work out.

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The Insight account creation, the initial access, and the first 30 days if Insight Premium usage is open regardless and works independent of any active service license. At this point, you are able to add Insight managed devices.

Be aware the Insight Managed devices require a workable Internet access for talking to the Netgear Insight cloud infrastructure. Otherwise, the cloud connection can never be established for the obvious reason. 

The Devices view (https://insight.netgear.com/#/devices/dash) might show the device registered, but the Status will never change to the green "Connected", the cloud LED will never indicate a successful and active cloud connection. What is shown on your Devices view on the Status column? 

Regards,

-Kurt.