Can't access data folder - Readynas 212

[Nickster3344]

I am on a Mac and logged into readynas admin page as admin.

I  used to be able to browse the data folder, but I must have messed up something and now I can only see "Home Folders" and each folder only has user accounts and snapshot folders (all empty). 

The data definitely exists as I can still access it with Plex and can see the space used in the admin page.  

I am also trying to access it using smb://localipaddress/data/ but that has now stopped working too.

I am at my wits end as I need to be able to access it remotely as I am going away in a few days 😞

Can anyone help?

[Sandshark · Accepted solution]

There is a script you can run from SSH that will likely fix the issue if it's not caused by a too-full OS partition.  If the OS partition is too full, it could do more damage than good to try.  The script is located here: share_lun_ui_fix.sh .

We've seen quite a few of this issue lately, and I don't remmeber ever seeing it more than a year or so ago, so Netgear really should try to figure out what's happening.  On 100 series NAS, I could believe out of memory issues, but that shouldn't happen on your 200 series.

[StephenB]

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@Nickster3344 wrote:

I  used to be able to browse the data folder, but I must have messed up something and now I can only see "Home Folders" and each folder only has user accounts and snapshot folders (all empty). 

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Are you seeing errors reported in the log page of the web ui or in the full log zip?  For instance, a full root volume?

Do you have a backup of the files?

What firmware are you running?

[Sandshark · Accepted solution]

There is a script you can run from SSH that will likely fix the issue if it's not caused by a too-full OS partition.  If the OS partition is too full, it could do more damage than good to try.  The script is located here: share_lun_ui_fix.sh .

We've seen quite a few of this issue lately, and I don't remmeber ever seeing it more than a year or so ago, so Netgear really should try to figure out what's happening.  On 100 series NAS, I could believe out of memory issues, but that shouldn't happen on your 200 series.

[Nickster3344]

I don't see anything in the web interface logs or in the zip logs that would indicate any issues.

No backups.

The firmware version is 6.10.4

[Nickster3344]

Not sure how to SSH in, it's a bit above my pay grade 🙂

[Nickster3344]

Actually ignore that previous reply.  I managed to work out how to ssh in with terminal and ran the script and IT WORKED :))))

Thanks, you are a life saver!

[Sandshark]

I'm glad.  The "trick" you may have had to figure out is to log in as root, not admin.

I intentionally don't give a lot of instructions when I point to the script (not my script, BTW) since if you don't know how, you probably shouldn't be trying.