Import users from active directory

[Peter_Zulof]

HI All,

I have a problem importing users from active directory, despite that the operation completed successfully but i cant found users after authentication succeed.

It was working fine, then i forced to format the Domain and create new one, then i can't import users again.

What could be the issue here?

Regards

[JennC]

Hello Peter_Zulof,

Have you tried clicking Refresh ADS accounts button? Or maybe rejoining the AD?

Regards,

[Peter_Zulof]

Thank you JennC,

yes i tried to refresh AD, and tried several browsers, you can see screen shots below :

 

Best

[JennC]

Hello Peter_Zulof,

How many users are you importing? And what is the current FW version of the NAS?

Regards,

[Peter_Zulof]

Hi again,

Its about 35 user, i am using 6.4.2

[mdgm-ntgr]

Can you send in your logs (see the Sending Logs link in my sig)?

[Peter_Zulof]

Dear Sir,

how can i send you attached logs file?

Best

[StephenB]

---

@Peter_Zulof wrote:

 how can i send you attached logs file?

---

http://kb.netgear.com/app/answers/detail/a_id/21543/~/how-do-i-send-all-logs-to-a-readynas-forum-mod...

This takes you to the same place as the "Sending Logs" link in mdgm's signature.

[Peter_Zulof]

I sent the logs yesterday.

Best

[mdgm-ntgr]

Thanks for the logs. I have sent you a PM.

[mdgm-ntgr]

What is the 5-digit number?

[mdgm-ntgr]

Can you try connecting to AD again?

[Peter_Zulof]

hi, i tried but still the same problem.

[Peter_Zulof]

hi, i didnt hear from you for a long time, in advanced i discovered from log file a message says : "administrator is not a domain object" despite this is the domain admin user.

what could this message mean?

Best

[sviiimue]

i have the same Problem with 6.4.2 and the 6.5 Betas

Do you remember a Version which worked?

[Peter_Zulof]

It was working on the same version 6.4.2 but i hade to format the domain, then i couldn't import users anymore.

Best

[sviiimue]

thank you @Peter_Zulof

i tested a second unit, factory reseted and it doesn't work either.

Then i tested it with a second, test lab, domain controller 2012R2 and it worked neither.

The problems with the netgear nas drive me crazy and I probably will sooner or later exchange and sell off all netgear devices.

edit: Firmware on both 6.4.2.

[Peter_Zulof]

The same for me, i am taking backup right now then i will restore it to defualt and will try again.

if didn't work i will send it back to the seller.

[sviiimue]

tested also downgrading to 6.4.0 and upgrading to 6.5.0-T338

don't work. thats bull#! @netgear

[sviiimue]

hi @Peter_Zulof

i have done the following workaround:

-Join the NAS to the Domain

-setup the share permissions like in this articel: http://kb.netgear.com/app/answers/detail/a_id/7066/~/readynas-os-6%3A-setting-active-directory-folde...

(i removed everyone, guest etc. completly and added the domain users, domain admins ...)

regards

[Peter_Zulof]

Thank you sviiimue , i will try it after finishing backup, its taking long time because i am doing it through network

[mdgm-ntgr]

Using that article is what we recommend for configuring permissions.

If you have trouble joining the domain you should contact support to do the troubleshooting for that. Support won't be able to help with doing it on a beta firmware release unless they suggested trying that in a support case, but they would be able to help with doing it on 6.4.2.

In 6.5.0 we have updated samba to the latest samba series (4.4) from the 4.2 series.

If your support has expired then support would ask you to purchase additional support. Note that if it's a business class product purchased on/after June 1, 2014 it may have lifetime chat support.

It's important to make sure the NAS is using the same time server as the Domain Controller. If the time is not in sync then joining the domain will fail.

Joining the domain should work smoothly, but if it doesn't it may require advanced troubleshooting, reviewing logs and using e.g. Teamviewer to have a look at your server and figure out why the domain join is failing. For initial setup the 90 days of support from the date of purchase should be more than enough time to resolve any issues with this.

If you have trouble joining a domain and don't know why and don't wish to purchase support you could backup your data and do a factory default (wipes all data, settings, everything) if you didn't do one recently and try again.

We can also review your logs, but it may not be something we can easily resolve through community support.

[mdgm-ntgr]

Do you have any further questions?

[Peter_Zulof]

No but the problem still exist.

[Peter_Zulof]

HI, After restoring readynas 314 to factory setting its worked fine and imported users from active directory