This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
If it doesn't work, you should probably contact paid support via my.netgear.com. Gearhead support isn't enough. The mods here ( @JohnCM_S or @Marc_V ) can assist you in getting to the right support.
If it doesn't work, you should probably contact paid support via my.netgear.com. Gearhead support isn't enough. The mods here ( @JohnCM_S or @Marc_V ) can assist you in getting to the right support.
At this point we don't know what is triggering the crash.
You can download the log zip file from the web ui, and look in system.log, kernel.log, and system-journal for clues. There's a lot of info in there that you won't see on the screen. Disk-info.log will also give you the smart stats for the disks (reallocated sectors, etc). That might give us enough information to understand what is happening.
The other way (brute force, but sometimes quicker in the end) is to do a factory default. That will reformat the disks and reinstall the OS. Then you'd need to reconfigure the NAS, and restore the files from your backup.
You can try an OS-reinstall - that is also described in the hardware manual. That should preserve your data and almost all settings. The admin password will be reset back to password. In addition, the network will be set to the default DHCP, and the volume quota (which is on the volume settings wheel) will be disabled. It is worth a try (after the backup of course). But I suspect it won't resolve your problem.
