No volume exists

[pzh20]

ReadyNas 104 version 6.10.0 

Tried to access data and cannot get to anything, opened UI to get a message Remove inactive volumns to access disks 1,2,3,4

Recent log entries show

ay 15, 2019 11:35:45 AM		System: ReadyNASOS background service started.
May 15, 2019 11:32:28 AM		System: Alert message failed to send.
May 15, 2019 11:32:28 AM		System: The system is rebooting.
May 15, 2019 11:25:14 AM		System: ReadyNASOS background service started.
May 15, 2019 11:25:11 AM		System: ReadyNASOS service or process was restarted.
May 10, 2019 09:23:54 AM		System: ReadyNASOS background service started.
May 09, 2019 08:27:16 AM		System: Alert message failed to send.
May 09, 2019 08:27:16 AM		System: The system is shutting down.
May 09, 2019 08:17:09 AM		System: ReadyNASOS background service started.
May 09, 2019 08:12:23 AM		System: Alert message failed to send.
May 09, 2019 08:12:23 AM		System: The system is shutting down.
May 08, 2019 04:07:13 PM		System: ReadyNASOS background service started.
May 08, 2019 04:07:06 PM		System: ReadyNASOS service or process was restarted.
May 08, 2019 03:12:34 PM		System: ReadyNASOS background service started.
May 08, 2019 03:12:27 PM		System: ReadyNASOS service or process was restarted.
Apr 30, 2019 12:25:51 PM		System: Application MySql Server is installed successfully.
Apr 30, 2019 12:21:18 PM		System: Alert message failed to send.
Apr 30, 2019 12:21:18 PM		System: Application Qbittorrent Client is installed successfully.
Apr 30, 2019 12:20:58 PM		Share: Share Qbittorrent was added.
Apr 30, 2019 12:16:35 PM		System: A hotfix was applied to your system (6.10.0 Hotfix 2).

No idea what's happening.

Regards

Pete

[Marc_V]

Hi @pzh20

RAID got out of sync and needs to be rebuilded/mounted back. I would advise contacting Support so they can escalate the case and have it resolved.

You can login to my.netgear.com to create a case.

Hope this helps!

Regards

[pzh20]

My device is out of support. Is there any way I can do this myself?

Regards

Pete

[StephenB]

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@pzh20 wrote:

My device is out of support.

If you are the original purchaser, you still have access to paid support (though it is not free).  Perhaps ask for per-incident support.

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@pzh20 wrote:

Is there any way I can do this myself?

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If you are familiar with linux (and RAID), you could access the NAS with ssh and attempt to repair it yourself.  This isn't a good time to acquire these skills (you risk data loss), and if you do attempt to fix it with SSH, then Netgear might deny you paid support.  https://kb.netgear.com/30068/ReadyNAS-OS-6-SSH-access-support-and-configuration-guides

If you can connect all the drives to a Windows PC (either USB or SATA), you could also try ReclaiMe RAID recovery software.  That is expensive - though there's a chance here that you will end up needing Data Recovery anyway.  https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service