Putting drives back in correct order ReadyNAS RNR4000
I'm new to this community and do not have a log of knowledge regarding the ReadyNAS. I just know that it's been running since 2009 and when a drive goes bad, we would hotswap them.
I know it's bad to say, but our device is just an afterthought, until we had 3 drives crash and not finding a whole lot of info on it. I pulled 3 of the drives out (drives 2,3,4) and was going to replace them thinking possibly it would work. But, it didn't. So, now I was going to put the drives back in and see if I could possibly recovery the data off of them, but I do not know which drive goes in which. I've read that the logs can tell me this, but I do not know which log to look at. Any info would be helpful. I do have logs going back a few years. Thanks so much.
Re: Putting drives back in correct order ReadyNAS RNR4000
Replacing three disks at once is not going to work. Your NAS does not have a dual-redundant RAID level option let alone a triple-redundant RAID option.
If you were using X-RAID the relevant log is xraid_config.log
You would also have to look at another log to confirm which disk was hdc, hde, hdg and hdi at the time.
So you don't have a backup?
Have you hooked up the disks to your PC to test them? You should e.g. test SeaGate disks using SeaTools or WD disks using WD Data LifeGuard Diagnostics.
Re: Putting drives back in correct order ReadyNAS RNR4000
Thanks for the info! I actually got them back in order by looking at the "disk_identify.log" that was from July and found them by their serial number. Such a relief! Now, I'm going to number them and see if I can recover some data.
Re: Putting drives back in correct order ReadyNAS RNR4000
Note that we do sell some data recovery services (we do software based data recovery only). It's definitely a help when users have had the foresight to download the logs before running into issues and have kept those in a safe place.
Re: Putting drives back in correct order ReadyNAS RNR4000
@mrbangus wrote: I'm going to need assistance with the data recovery. Can you please give me more information on your data recovery services? Thanks again.
Try contacting support directly via my.netgear.com
Re: Putting drives back in correct order ReadyNAS RNR4000
Thanks JennC. I've been communicating with mdgm regarding the data recovery. I've been trying to email the logs to mdgm, but the email keeps bouncing back to me stating the file is too big. I've got everything else set to be looked at. How can I get the log files to mdgm without it bouncing? The bounced email states that Netgear has denied the email, so it's not my email server. Is there any specific way I should zip the files (.zip or .rar). When I .zip it, it's 977kb. When I use .rar it's 478kb. I need to get these files to him.
