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RN212 - Volumes go missing

Jeather
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RN212 - Volumes go missing

Every few days my RN212 just 'loses' its data.  I go to access the files on a device only to find I can not connect to my NAS.  Best case scenario, when I log into the admin page it tells me I have a new device I need to set up.  I play along and sometimes I can get into the shares section of the admin page and find the data. I can then access the data across my devices again, even though the ReadyCloud interface is telling me I need to create a new volume.  I close the interface and the system works - for a few days.

 

Sometimes, however, it just loses the data entirely.  When I go through the set-up process it doesn't find the old volume at all.  I end up having to reformat and put the data back on the NAS from a backup computer.  This happens frequently, and I'm kind of sick of it. Today, we had a power outage and now the NAS has 'misplaced' the volume again.  With a little research, I found this, which seems very similar to my problem:

https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Missing-volume-after-power-failure/...

Sadly, the solution is a bit above my comfort level.  I, not being an advanced user, hesitate to play around with that. As per Netgear:

  • SSH access is disabled by default.
  • Access by SSH is not discouraged, but is recommended for advanced users only.

I am not sure if these lost volume problems are related or just similar (most are not preceded by power loss).  I have tried several factory resets, I have tried running diagnostics on the drives (two WD Red HDD) through the ReadyCloud interface, but every single diagnostic just fails.  My desktop found no problems when I plugged the drives in, so I think they're good. I have tried using each of the drives separately and the NAS loses volumes on both of them. We have recently moved and gotten a new modem, and the problem remains, so I don't think it's a connection issue either.

 

I am at a loss and this problem is way above my paygrade.  Is there any way to get this thing to remember my volumes?

Model: RN212|2 BAY Desktop ReadyNAS Storage
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StephenB
Guru

Re: RN212 - Volumes go missing

I always suggest that NAS users get a UPS - especially if you do experience fairly frequent power loss.

 

On the rest of the puzzle - I suggest downloading the log zip file, and sending a PM (private message) to @JohnCM_S (mod) or perhaps @Hopchen (former Netgear Employee), and ask them to analyze.  Don't post the link publicly - there is information in them that shouldn't be public.  Click on the envelope icon on the upper right of the forum to send a PM.

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