My original NV+ died a couple of weeks ago. Would not boot but fan still ran. Tried OS reinstalls to no aveil. Recieved a replacement and followed instructions to migrate disks. Unit ran for 24 hours and died. Same symptoms. No LED activity but fan still ran.
Recieved my 3rd unit this morning. Powered it on with no disks and it booted fine until the LCD screen on the front displayed no disks. Appeared on RAIDAR. Powered it on with my 3 x 2TB disks and it works for about a second then died.
Any ideas? Could a bad hard disk pull the NAS down? How can I test the hard drives? Is there some way I can test the power supply?
I would suggest you continue to work with NetGear support. Normally if there's a bad disk, the NAS would get stuck on booting, not die completely.
Are you able to try powering off, removing your disks (label order) and attempting to boot with a spare disk (must not be in your array) and see if that works fine (will help rule out a bad chassis)?
I wil have buy a new hard drive and try it. Dont have any spare.
The original unit used to get stuck booting every now and then. Had to do a FW re install a couple of times etc. But I never got any alaerts re a bad disk.
Would it be worth buying a cheap caddy and put each drive into it just to power it on? My thinking here is blowing a $20 caddy is better than blowing up an expensive NAS. That would hopefully rule out a disk with a short in it?
You could connect the disks to an internal SATA port in your PC and check them using e.g. SeaTools for SeaGate disks or WD Lifeguard Diagnostics for Western Digital disks.
So there is no chance a disk could do the smae thing to my laptop? BTW my laptop has eSATA. Is that the same thing?
With all due respect to mdgm, I have used my laptop's eSATA port with both WD and Seagate test tools with no problems.
eSATA has identical protocol and signaling mechanisms as SATA. The cable generally has a bit more shielding and the connector is different.
Since the internal drive you are testing has a SATA connector you will need an SATA->eSATA cable (easily found), and you will also need to power the drive (I use the power supply that came with a USB/SATA adapter for that).
So if you have the needed cables and power, I would give it a try. If the drive isn't recognized, etc. you can then decide if you want to fall back to an internal SATA port.
RIghto, Bought a SATA to USB converter. Ran tests on all 3 drives.
Drive 1 failed the test. results: Test Option: EXTENDED TEST Model Number: WDC WD20EARS-00J2GB0 Unit Serial Number: WD-WCAYY0047328 Firmware Number: 80.00A80 Capacity: 2000.40 GB SMART Status: PASS Test Result: ABORT Test Time: 11:49:54, February 25, 2012
Test Option: QUICK TEST Model Number: WDC WD20EARS-00J2GB0 Unit Serial Number: WD-WCAYY0047328 Firmware Number: 80.00A80 Capacity: 2000.40 GB SMART Status: PASS Test Result: FAIL Test Error Code: 06-Quick Test on drive 2 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 105 (Unknown Test) SMART self-test did not complete on drive 2! Test Time: 11:59:03, February 25, 2012
Test Option: QUICK TEST Model Number: WDC WD20EARS-00J2GB0 Unit Serial Number: WD-WCAYY0047328 Firmware Number: 80.00A80 Capacity: 2000.40 GB SMART Status: PASS Test Result: FAIL Test Error Code: 06-Quick Test on drive 2 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 105 (Unknown Test) SMART self-test did not complete on drive 2! Test Time: 12:03:20, February 25, 2012
Drives 2 and 3 passed.
I also bought a new 2TB drive just in case. Now I am lost as to how to go about this
The NAS may boot with just disks 2 and 3 installed (same slots as before) however the migration procedure specifically states that your volume must be redundant to be migrated.
Edit: also one would think SATA to USB would be less likely to work than eSATA or an internal SATA port but it appears it probably worked in your case.
That may/may not work, I would suggest seeking advice from tech support before trying something like that.
If you do try it monitor the NAS in RAIDar (http://www.readynas.com/downloads). If when you click setup your are taken to a dialog box to choose RAID modes (rather than to Frontview) power down the NAS immediately, disconnecting the power if need be.
After a lengthy phonecall with tech support they suggested I do the following: Power up the nas put the first hard drive into bay 1 and wait for it to sync Do the same for drives 2 and 3.
After this process the NAS did come online with no issues. Must have just been a couple of dubious replacements I got from Netgear.
Anyway thanks a lot for your help guys. Hopefully we dont have any more issues
