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RND4000 Stuck booting; 4, 2TB disks installed; all disk drive LEDs off; power supply fan is running
My RND4000 has 4, 2TB disks and the NAS had 0.2 TB free when I shut it down by holding the power button down for a few seconds. (Had a power failure and manually shut the NAS down before the UPS battery was depleted.)
When I started it this morning, I noticed that it stayed in the "Booting, please wait..." state, and that none of the disk LEDs are on. The fan is running, so I'm pretty sure that the power supply is working. Raidar 4.3.8 does not see the device. The first time I ran Raidar, the Windows 7 firewall complained, but I told it to allow Raidar and it certainly behaved differently on all subsequent attempts with Raidar so I don't think that's the problem with Raidar.
I have tried the factory reset by holding down the reset button until the LEDs flashed twice (which shows that the LEDs are still good), waited about 6 minutes which should have been more than enough time for the disk test to complete (at which time no error message was displayed on the LCD), and then pulled the plug since I didn't want to wipe out the disks. I tried powering it up again by pressing and releasing the power switch, and am now back in the same "Booting, please wait...) state in which I started the day.
I have a backup from last Sunday, so I've only got 5 or 6 days of data at risk, but I'd rather not lose any if possible. The fact that none of the disk LEDs are lit is a concern, but I haven't paid enough attention to what they normally look like during boot to know if that's not normal. The manual says that an off LED means that there's no disk present, but that's not true. I haven't moved the NAS/cables since I turned it off, so I don't think that's the problem. If the hardware isn't broken, I'm wondering if the fact that the disk is so full may have something to do with it, although I don't know what I could do about that since Raidar can't find the device.
Since Raidar doesn't work, I don't know the firmware/OS versions, but I don't remember upgrading either of them, although my memory is often imperfect about such things.
The NAS is cabled to a 1 GBit/second switch to which my computer and router are also connected. The activity lights on the line to the NAS are flickering, but the NAS is shown as disconnected on the map of my network produced by my router which performs the DHCP function. The NAS has an IP address assigned.
Any advice would be appreciated. Thanks in advance.
Re: RND4000 Stuck booting; 4, 2TB disks installed; all disk drive LEDs off; power supply fan is runn
Try removing the disks (labeling them by slot), and then power up the NAS diskless. Then see if RAIDar detects the NAS (and it should report a diskless status). That would give us more confidence that the chassis is functional.
Assuming that passes, I think the next step would be to test the disks. The best way to do that is with a Windows PC using vendor tools (seatools for seagate, lifeguard for western digital). The disks can be connected with SATA or with a USB dock/adapter. I suggest looking at the SMART data when the disks complete (not just relying on the pass/fail result of the disk test).
Re: RND4000 Stuck booting; 4, 2TB disks installed; all disk drive LEDs off; power supply fan is runn
Thanks for the very prompt reply!
I removed all of the disks and restarted the NAS. I got the same "Booting. Please wait..." message. Raidar doesn't see the NAS, and my router's network map shows the device as disconnected. I ran a ping test to the NAS, and it failed. So, I guess that the chassis has bitten the dust.
Do you happen to know if there is another chassis which will take these disks and "just work"? Or, is that a question for the Netgear sales folks? If there is one, I'll test the disks first to make sure that they are still good.
Re: RND4000 Stuck booting; 4, 2TB disks installed; all disk drive LEDs off; power supply fan is runn
I was unable to find my original purchase information, but I believe that I purchased the NAS well before 2011, and have always thought I had a SPARC based unit. I've attached a photo of the backside label, as its format doesn't seem to be the same as what you described. There are no other labels on the NAS and the front simply says, "Netgear ReadyNAS NV+".
and the front simply says, "Netgear ReadyNAS NV+".
Ok, that means it's a v1.
-You can migrate disks directly to another v1 platform (NV, NV+, or an RN1100 rack mount). If you decide a risk-buy an older used model, then perhaps focus on the NV+. Then if the used unit is faulty, you could still try to use it for parts (swapping the memory or the PSU with your original). Be very careful to get another v1.
-Another option is to purchase a new OS 6 readynas, and pay Netgear to mount your NV+ temporarily to let you offload data. That might cost $200 if they decide they need to charge you for the data recovery service.
-If you can connect all the disks to a Windows PC, you can try recovering the data. Folks have reported success with ReclaiMe, but you could try R-studio for Linux first (it's considerably cheaper). You can download both and try them before purchase (though you can't actually recover data unless you buy the software).
-If you are skilled with Linux, you could also boot up the PC using a Linux "live" disk, and then attempt to mount the RAID array manually from the linux command line. That would be free, but requires more technical skill than the other options.
