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Re: ReadyNAS 3138 Warranty
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My ReadyNAS 3138 is no longer booting. When power is applied, drive 1 LED off, drives 2 & 3 LED green, drive 4 LED red, no status LEDs, fans spinning. I removed the drives, apply power, no status LEDs, fans spinning. The system was ReadyNAS was working perfectly until this issue started.
My hardware warranty ends on 8/28/2022, but the Netgear online ticket system will not allow me to put in a support ticket. I'm not sure if the system is having problems, or if my being so close to the end date won't allow the ticket to be created.
Is anyone else having this type of problem with the online support tools?
Thank you.
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Was able to escalate and fix the Asset registration. Expert handling your case should process an RMA, you should receive an E-mail to complete the process. Please let me know if this issue is now resolved.
Many thanks!
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Re: ReadyNAS 3138 Warranty
Yes, I did. I've tried following those steps several times. When I hit submit, the system returns a 500 error saying that they have an issue on their end. But, it's been doing that since Friday. I was hoping others could confirm that it is an actual server error, and not an error based on my warranty end date.
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Re: ReadyNAS 3138 Warranty
Please send an E-mail to readynassupport@netgear.com this will create a case automatically and be sent to ReadyNAS Support and have your warranty and issue checked. Please provide me the case number as well if possible.
HTH
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Re: ReadyNAS 3138 Warranty
Mark,
Thank you for the information. My case is as follows:
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Re: ReadyNAS 3138 Warranty
thanks for the information 🙂 will be monitoring this case.
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Re: ReadyNAS 3138 Warranty
I've attached the document from when we purchased the device.
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Re: ReadyNAS 3138 Warranty
I just got asked if I wanted to close my case. I'm not sure why. Nothing has been done yet. Do they close the case to move it to another level of support?
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Re: ReadyNAS 3138 Warranty
I am no longer getting any responses from the support person that was working with me. I haven't gotten any e-mails since 7/20. I'm not sure what else to do. Any suggestions?
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Re: ReadyNAS 3138 Warranty
The RMA went smoothly. Thank you for all of the assistance.