This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
ReadyNAS Pro 6 Firmware reinstalled but won't restore config
Hi,
My ReadyNAS Pro 6 stopped responding to network requests and when I rebooted it was in Safe mode, so I booted into the boot menu and reinstalled the firmware. It's running the latest 6.10.8 firmware.
When I try to restore the previous config backup it says its corrupted or the volume names don't match. I don't think the config file is corrupted as I have tried several other config backups and they give the same message.
How do I recover the existing volume and the data?
Note the prep requires use of a Windows PC. Also note the warning in the article. One thing the warning doesn't say - the NAS can be quite fussy about the USB drive. Generally it works best to use older/smaller flash drives. Using one that has an activity light is often useful, as it gives you some evidence that the drive is being accessed during the process.
Though doing the recovery could save some time, I'd personally just do the factory default.
My ReadyNAS Pro 6 stopped responding to network requests and when I rebooted it was in Safe mode, so I booted into the boot menu and reinstalled the firmware.
Did you do an OS reinstall? Or did you do a factory default?
Re: ReadyNAS Pro 6 Firmware reinstalled but won't restore config
It sounds as if the data volume isn't mounted, so the "names don't match" is because there is no name for the unmounted volume. Do you see a data volume at all in the GUI or RAIDar? I hope you didn't miss a vital step prior to an OS re-install -- backing up your data. The NAS goes into safe mode to protect the data from further corruption when there is a file system error and give you the opportunity to insure your backup is up to date. An OS re-install was unlikely to fix your issue, but it (and especially the re-boot necessary) carry a lot of risk of making the volume unmountable. The usual fix for this is backup, re-initialize the NAS, and restore data.
You may still be able to manually mount the volume if it's not mounted, and @StephenB can likely help you do so if you are comfortable with SSH and the Linux command line. He will likely need to see your logs, but don't try to post them here -- he'll tell you how if it comes to that. But it would likely still have errors that are best fixed by backing up the data, re-initializing the NAS, and restoring the data.
I did this because I couldn't access the Web UI and none of the SMB shares were working.
Ok. So the net here is that something went wrong that the OS reinstall couldn't fix.
If you have no volume (or a volume that isn't mounted), then trying to reapply an old config won't fix it. It is possible that you have lost some (or all) of the data on the NAS. Do you have a backup of the files?
It would also be helpful if you could post a screenshot of the volume page in the web ui. Itt would let us see if the system has an inactive (unmounted) volume, a default volume with no shares, or something else.
You should also get the full log zip file from the web ui log page. You can't directly post it, but you can put into cloud storage (dropbox, google drive, etc) and send the download link. Don't post the link publicly, as there is some privacy leakage. Instead send a private message (PM) using the envelope icon in the upper right of the forum page.
Re: ReadyNAS Pro 6 Firmware reinstalled but won't restore config
Generally the volume inactive either means that
the system isn't detecting enough healthy disks to assemble the RAID array or
there are some writes that didn't get written to the disks due to a system crash or power cut.
The second scenario is much easier to deal with. It is possible to forcibly assemble the array from tech support mode, though this does require some linux skills. No cost of course, but there is some risk of data loss.
Another option would be to use either a data recovery service, or data recovery software (for instance ReclaiMe) to offload data. This has lower risk, but would be pretty expensive.
If you went the software route, you'd need to get enough adapter/docks to connect all the disks to a PC, and also get enough storage to for the offloaded data. And of course get buy the recovery software. Note you can buy enclosures with multiple bays.
Re: ReadyNAS Pro 6 Firmware reinstalled but won't restore config
The ReadyNAS 6 Pro has 6x Seagate Ironwolf 4Tb drives that are 18 months old.
Its on a UPS and connected via USB but there was an outage that went longer that the runtime of the UPS so I'm not sure if the ReadyNAS detected it and shut down gracefully.
The data on the drive is 99% backed up to MEGA so its not a major if I need to create a new volume and restore from the cloud but its 16TB+ of data so would take at least a week to resync with the cloud.
I would much rather restore the array if possible.
If I need to get technical support from Netgear, does anyone know how I buy this service?
The data on the drive is 99% backed up to MEGA so its not a major if I need to create a new volume and restore from the cloud but its 16TB+ of data so would take at least a week to resync with the cloud.
I would much rather restore the array if possible.
You'd boot up in tech support mode.
Use Telnet to connect (not ssh). Username isroot,password is infr8ntdebug
Re: ReadyNAS Pro 6 Firmware reinstalled but won't restore config
# /bin/lsblk -sh: /bin/lsblk: not found # cd .. # cd bin # ls ?@]@@X??@8?@????@@@@@???????????@??@?????@@?????? ash busybox cat chattr chmod chown cp cpio date dd df dmesg dnsdomainname echo egrep false grep hostname kill ln login ls mkdir mknod mktemp more mount mv ping ping6 ps rm rmdir run-parts sed sh sleep start_raids stat sync tar true umount uname usleep vi #
