Setting up email alerts for ReadyNAS Pro 4 with Comcast
I want to set up email alerts for my ReadyNAS Pro 4 but I get an error message: Unable to contact SMTP host. Please check your entry. All the info I put in is correct for Comcast. My comcast email address as User, my email password, smtp.comcast.net, port 465 and Use TLS is checked. What am I doing wrong? I'm using an ORBI router and a Comcast modem.
Re: Setting up email alerts for ReadyNAS Pro 4 with Comcast
I have a DNS Server assigned on my mac. On my NAS, the default gateway is the same as the DNS server on my mac. Is that what you mean? I'm sorry, I'm not a particularly savvy user.
I have a DNS Server assigned on my mac. On my NAS, the default gateway is the same as the DNS server on my mac. Is that what you mean? I'm sorry, I'm not a particularly savvy user.
The gateway should be the same IP address as your router (and that should match the gateway setting on the mac).
Is the DNS server address on the mac the same as the gateway address on the mac?
Re: Setting up email alerts for ReadyNAS Pro 4 with Comcast
Yes, DNS server address on the mac is the same as the gateway address on the mac. I'm having the same problem with my other computer and my other NAS's as well. Two different networks.
Re: Setting up email alerts for ReadyNAS Pro 4 with Comcast
One is a Comcast business network with a combination modem/router-wireless unit that has a phone attached, 2 computers, printer and 4 NAS devices all attached via cat5. Located in the basement.
The other is a home Comcast network with a modem, and the Orbi Router Orbi WiFi System (RBK50) AC3000 that has one computer, one printer, and one NAS attached. The modem and Orbi wifi is located on the main floor. There is an Orbi Satellite in the basement.
Both networks share the same incoming cable and a splitter separates the two cables at the point of entry in basement.
Authentication: Type in yourComcast username and password
I asked earlier if you had set up the NAS to use static IP addresses. This would have required you to manually assign the IP address in the NAS network configuration. Are either NAS set up that way?
Also, have you tried to set up email notifications using a different email provider?
Re: Setting up email alerts for ReadyNAS Pro 4 with Comcast
Yes, it fails the same way. I tried port 587 and both networks give me the following error when setting up email notifications:
"Unable to contact SMTP host. Please check your entry."
I checked email login, checked password, confirmed "custom" and port 587. TLS is checked.
I am using my comcast email address to send the notifications. My main email provider is internet based (I go online to check my emails). My other email provider is G-mail - but from Netgear's instructions, only large company g-mails are supported and mine is internet based.
I do not know how to make the NAS a static IP address.
Re: Setting up email alerts for ReadyNAS Pro 4 with Comcast
Thank you so much for staying with me on this problem. I still have the same error message "Unable to contact SMTP host. Please check your entry." This is so frustrating. I used to have the email alerts all set up at my previous business location. Same email addresses (but I didn't use Gmail, I used my business email - which is the same as in my previous location), that location was Comcast Business (which is one of my networks here at home - Comcast Business, the other network is residential Comcast) My responses are in red below:
Who told you that? I have a consumer gmail account, and I use that to send email notifications on my ReadyNAS.
I read it in the help directions on the Netgear website for the NAS I have.
On the gmail account side, you do need to
disable two factor authentication Done
turn "less secure app access" on Done
On the ReadyNAS, I have
Alert Contact 1: set to my full gmail address Done
Email Provider: set to gmail Done
User: set to my gmail user name (without the @Gmail.com part) Done
Password: set to my gmail account password Done
Clicking on "advanced", I see
SMTP server: smtp.gmail.com Comes up automatically - can't change it - grayed out.
SMTP port: 587 Comes up automatically - can't change it - grayed out.
From: gmail user name (again without the @Gmail.com) Can't do this part: it automatically comes up with the Alert Contact 1 email address - no way to change it - grayed out.
*** after "FROM", I also have a box to check "Use TLS". This is automatically checked off (grayed out, can't change).
I still have the same error message "Unable to contact SMTP host. Please check your entry."
Well, getting this with both email accounts suggests that the NAS is unable to reach the internet.
Can you download the log zip file from the logs page? Then look in connman.log, and see if there are messages like the ones below.
Jan 05 18:14:24 NAS connmand[5597]: ntp: adjust (slew): +0.000417 sec
Jan 05 18:31:28 NAS connmand[5597]: ntp: adjust (slew): -0.000659 sec
Jan 05 18:48:32 NAS connmand[5597]: ntp: adjust (slew): -0.000682 sec
Jan 05 19:05:36 NAS connmand[5597]: ntp: adjust (slew): +0.000557 sec
Jan 05 19:13:04 NAS connmand[5597]: ntp: adjust (slew): -0.000023 sec
