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Re: support failure
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2014-04-11
07:43 AM
2014-04-11
07:43 AM
support failure
How about having a customer friendly support system that provides regular updates on a ticket, tech that call the customer, and an escalation process. I know other companies have this process in place.
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2014-04-14
05:24 AM
2014-04-14
05:24 AM
Re: support failure
if you could provide your netgear case number, we could take a look and see what went wrong.
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