Rn104 panel shows - __del_reloc_root+2C

[gn00347026]

Hi there

do anyone know what it means?

Rn104 panel shows - __del_reloc_root+2C

and it stop botting

Thank you

[gn00347026 · Accepted solution]

Yes, correct, that disk has a huge error count and it went offline already.

Luckly i can still access the data volume in read only mode to do the backup

Thanks mdgm~

btw can you do me a favour, i have send a PM, can you have a quick look?

[mdgm-ntgr]

Were you running a balance when this happened?

Which firmware are you running?

Can you provide logs (see the Sending Logs link in my sig)?

[gn00347026]

Dear Mdgm

Were you running a balance when this happened?

Yes, 

Which firmware are you running?

6.6.1 

Can you provide logs (see the Sending Logs link in my sig)?

I am helping the user to do the backup via telnet, so i cannot provide the logs at this moment, but user did the balance before.

i can boot into volume read only mode, but it seems there's no response after maybe 10 mins .. if boot in normal, it stop at around 39% and the panel shows __del_reloc_root+2C

captured from status.logs

[17/04/05 20:19:22 HKT] notice:disk:LOGMSG_SMART_REALLOC_SECT_30DAYS_WARN Detected increasing reallocated sector count: [13328] on disk 3 (Internal) [ST2000DM001-1CH164] 32 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
[17/04/05 20:23:32 HKT] notice:disk:LOGMSG_SMART_REALLOC_SECT_30DAYS_WARN Detected increasing reallocated sector count: [13336] on disk 3 (Internal) [ST2000DM001-1CH164] 33 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
[17/04/05 20:28:56 HKT] notice:system:LOGMSG_SYSTEM_HALT The system is shutting down.
[17/04/05 20:33:49 HKT] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded.
[17/04/05 20:33:54 HKT] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
[17/04/05 20:39:13 HKT] notice:system:LOGMSG_ANTIVIRUS_DEF_UPDATE Antivirus scanner definition file was updated to 57.23268.
[17/04/05 20:40:50 HKT] notice:volume:LOGMSG_BALANCE_STARTED_VOLUME Balance started for volume data.
[17/04/05 20:41:43 HKT] notice:volume:LOGMSG_SCRUBSTARTED_VOLUME Scrub started for volume data.
[17/04/05 21:01:38 HKT] notice:volume:LOGMSG_SCRUBSTOP_VOLUME Scrub stopped for volume data.
[17/04/06 11:22:38 HKT] info:system:LOGMSG_READYNASD_ABORTED_NOINFO ReadyNASOS service or process was restarted.
[17/04/06 11:22:40 HKT] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded.
[17/04/06 11:22:43 HKT] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
[17/04/06 11:23:48 HKT] notice:system:LOGMSG_SYSTEM_HALT The system is shutting down.
[17/04/06 12:23:59 HKT] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded.

[mdgm-ntgr]

That error message that showed on the LCD is a short part of a kernel error message relating to a crash during balancing.

That disk has a huge error count. That disk probably should have been replaced quite a long time ago. When you fail to replace bad disks that can cause problems with e.g. volume maintenance. 

I'm confident if you look at smart_history.log you'll find that that the disk has probably been showing signs of impending failure for quite a long time.

[gn00347026 · Accepted solution]

Yes, correct, that disk has a huge error count and it went offline already.

Luckly i can still access the data volume in read only mode to do the backup

Thanks mdgm~

btw can you do me a favour, i have send a PM, can you have a quick look?

[mdgm-ntgr]

Sure I replied to your PM. That other problem looks like a data recovery situation. It can be expensive and may not be successful.

[gn00347026]

Thank you!!