Anywhere Access -- Something Went Wrong -- This Netgear device is already regiatered with another ac

[WanderingAV]

I've seen other posts about this, but haven't seen a solution.  I have a R9000.  The Nighthawk app works fine when I'm connected locally.  But I want to enable Anywhere Access, and run into an error about it already being registered to another account..

I've had the router for a couple years.  I only have this one account.  With travel getting started again, I wanted to make sure this was enabled, and it can't / won't.  Is there anyway to get this reset?

I'm running Nighthawk version 2.12.0.1770 on an android.  I've already tried uninstalling and reinstalling it.  The R9000 is on the latest firmware as well (v1.0.5.38)

[FURRYe38 · Accepted solution]

Have you tried a full factory reset and setup from scratch on the router using a wired PC and web browser. 

Than after your router is setup log in to the router using the NH app? 

You may need to contact NG support for additional help and information on this.

[FURRYe38 · Accepted solution]

Have you tried a full factory reset and setup from scratch on the router using a wired PC and web browser. 

Than after your router is setup log in to the router using the NH app? 

You may need to contact NG support for additional help and information on this.

[WanderingAV]

Thanks for the suggestion.

I haven't tried the factory reset route yet, just because of the hassle factor.  But my suspicion is that if this was a setting stored in the router itself, then there'd be a way to configure it in the routerlogin.net GUI.  But there's not, and since the Nighthawk app requires me to log into the NG servers (before I can log into the router itself) I suspect its something on the NG side. 

I'll go the factory reset route as a last resort / try anything approach, but was hoping someone who'd successfully solved it could point the way.

If there's a way to contact NG support for products that are out of warranty (without paying for premium help) I'd try that too.  But the support page just points to "ask the community"

[FURRYe38]

Ya something maybe incorrect on in the routers config. Why a reset and a clean setup from scratch with a wired PC and web browser first. Then connect the NH app locally while at home. The app should have a Anywhere Access setting under the left side menu listing using the top left hand corner icon, then down to Settings. If thats enabled, then you should be able to access the router from a remote location outside of the home. 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

[WanderingAV]

Sometimes the tried and true "reset everything" works!  Factory reset cleared the Anywhere Access error.  Thanks for the help.

[FURRYe38]

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

[philostow]

I used to be able to access my R9000 router via the Nighhawk app Anywhere Access feature, when not connected locally.  Now, I can connect locally only even though I have anabled Anywhere Access.  I don't get an error, I just don't see the feature to connect remotely.  I'm not ready to try the factory reset method yet.  I'm using an Android Samsung S21 phone.  Any other suggestions?

[michaelkenward]

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@philostow wrote:

I'm not ready to try the factory reset method yet. 

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Why not? It doesn't have to be irreversible. (Save the settings before you dive in.) And it worked for @WanderingAV 

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Any other suggestions?

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Don't join a conversation that someone else started, especially when you don't want to try the accepted solution.

There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one, especially when it is marked as solved.

Start a fresh message and provide some of the missing detals that @WanderingAV provided, like the firmware version.

By all means refer people to this discussion.

[Boeing787x]

In my situation , the issue preventing me from enabling anywhere access on the night hawk was iCloud relay on my iPhone. Once I disabled it temporarily, I was able to turn on anywhere access.