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Guide

Genie App says remote access not supported for my router?

I have an R9000 X10 and in many documents it says that Genie should be able to support remote access for this router.  Yet, the Genie app (latest version) on iPhone says my router does not support remote management via Genie.

 

Anyone know any better?

 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 31

Accepted Solutions
Highlighted
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @dereksoderquist,

 

Yes, the WNDR3400v2 does support the NETGEAR Genie app but is not among the supported devices for the Remote Login feature. The link below indicates the supported models.

 

http://kb.netgear.com/app/answers/detail/a_id/26109

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 31 of 31

All Replies
Highlighted
Guide

Re: Genie App says remote access not supported for my router?

Never mind.  Uninstalled Genie, rebooted phone and router...reinstalled Genie.  Totally different experience.  : )

 

Message 2 of 31
Highlighted
NETGEAR Employee Retired

Re: Genie App says remote access not supported for my router?

Is it working now?

ElaineM
NETGEAR Community Team
Message 3 of 31
Highlighted
Apprentice

Re: Genie App says remote access not supported for my router?

What do you mean by remote access? Beyond WiFi range? I am only capable of accessing Router through Genie App with my Note 5(Android 7.0) while in the WiFi range!!!!!!

Nighthawk AX12[RAX120]
Nighthawk X10[R9000]
Message 4 of 31
Highlighted
Guide

Re: Genie App says remote access not supported for my router?

Yes, all working now, perfect!

 

Message 5 of 31
Highlighted
Guide

Re: Genie App says remote access not supported for my router?

By remote I just mean remote via Genie.  The "remote access" url also works, but I was trying to make the Genie app work right from outside of my network.  And of course I wanted to add the Alexa skill for Netgear.  Very cool.  : )

 

Message 6 of 31
Highlighted
Apprentice

Re: Genie App says remote access not supported for my router?

Remote doesn't necessary mean access through WiFi!!! Can you access your Router without WiFi or way from home location?

Nighthawk AX12[RAX120]
Nighthawk X10[R9000]
Message 7 of 31
Highlighted
Guide

Re: Genie App says remote access not supported for my router?

Yep.  I never said remote means being on wifi.    Yes, I can use the Genie app when NOT on wifi.  Yes, I can use remote administration also from outside of network. 

Message 8 of 31
Highlighted
Aspirant

Re: Genie App says remote access not supported for my router?

Hi,

 

I am also experiencing the same error. I have uninstalled the Genie iOS App and reinstalled, Router Firmware version 

v1.1.00.26 and Geniw Version 3.1.28 but same problem.

 

I enabled Remote Management in the Advanced Setup section but when I try and enable Remote Access in Genie

I get the message This router does not support remote access which is not true.

 

Any assistance will be most appreciated.

 

Regards,

 

Message 9 of 31
Highlighted
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @mwseymour,

 

What is the model number of your NETGEAR device?

 

Regards,

 

Dexter

Community Team

Message 10 of 31
Highlighted
Aspirant

Re: Genie App says remote access not supported for my router?

Hi Dexter, thanks for the reply. I did fill in the model no and I noticed it kept getting erased in the field box provided.

Here it is: Netgear N600 DGND3700v2

Regards.
Message 11 of 31
Highlighted
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @mwseymour,

 

The remote login feature via the NETGEAR Genie app (which is not supported by your device) is different from the remote management option. The link below may help out.

 

https://kb.netgear.com/976/Enabling-your-router-s-remote-management

 

Regards,

 

Dexter

Community Team

Message 12 of 31
Highlighted
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @mwseymour,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 13 of 31
Highlighted
Aspirant

Re: Genie App says remote access not supported for my router?

My genie app says thsi also and I have no remote access at all... Does my router actually support remote access? Or am I just fighting a losing battle? Thank you for your hwlp?
Message 14 of 31
Highlighted
Aspirant

Re: Genie App says remote access not supported for my router?

Thanks Dexter, but I am unable to use this feature due to it not being supported on this model of router. Unless you have another solution I am stuck !

Regards
Malcolm
Message 15 of 31
Highlighted
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @laciepperson,

 

What is the model number of your device?

 

Regards,

 

Dexter

Community Team

Message 16 of 31
Highlighted
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @mwseymour,

 

You can check the remote management feature of the router instead.

 

https://kb.netgear.com/976/Enabling-your-router-s-remote-management

 

Regards,

 

Dexter

Community Team

 

Message 17 of 31
Highlighted

Re: Genie App says remote access not supported for my router?

Same issue. Enabled remote management. Enables dynamic dns. Not joy on the remote access. What is preventing genie from recognizing that my model router has the remote access feature unless it doesn't through genie.


Model: R7000|AC1900 Smart WIFI Router
Message 18 of 31
Highlighted
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @Fightonuscjck,

 

The Remote Management feature is different from the Remote Login feature of the NETGEAR Genie app/program.

 

Remote management: https://kb.netgear.com/976/Enabling-your-router-s-remote-management

Remote login: http://kb.netgear.com/app/answers/detail/a_id/26109

 

1. What is the firmware version of the router?

2. have you tried resetting the router?

3. If you are setting up remote login via Genie, have you tried using another device?

 

Regards,

 

Dexter

Community Team

Message 19 of 31
Highlighted
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @Fightonuscjck,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 20 of 31
Highlighted

Re: Genie App says remote access not supported for my router?

I am still havingthe problem. Rather than trouble shooting it would be nice for Netgear to reproduce the problem and provide definite solution versus a try this and that approach. Thank you
Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 21 of 31
Highlighted
Aspirant

Re: Genie App says remote access not supported for my router?

Yes, I am still having this problem.
Message 22 of 31
Highlighted
Aspirant

Re: Genie App says remote access not supported for my router?

When I try to enable remote access I get "Does not support Remote Access".  What I am I doing wrong?

 

Dan

Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 23 of 31
Highlighted
Aspirant

Re: Genie App says remote access not supported for my router?

I was able to turn on the remote access through the regular web management interface, and I was also able to use the provided remote access https address in my web browser. So my router does support remote access, but it seems that the "genie" version isn't able to.

 

Dan

 

Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 24 of 31
Highlighted
Aspirant

Re: Genie App says remote access not supported for my router?

I'm having the exact same problem with my nightgown 2350. I tried uninstalling the app and reinstalling it and nothing changed.
Model: R7500|Nighthawk X4 AC2350 Smart WiFi Router
Message 25 of 31