Genie with remote access - D7800- Does it support?

[yyg36]

My device is Netgear D7800 Modem/Router.

Does it support Genie with remote access? I have trouble with  remote access from genie.

I found R7800 model is not support this function. How about D7800?

This is captured picture from Netgear web site.

https://www.netgear.com/home/discover/nighthawk/?cid=wmt_netgear_organic

[DexterJB · Accepted solution]

Hi @marson,

1. Please try using another device (Android, iOS, another computer) to register the device.

2. Please try resetting the router.

3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

Regards,

Dexter

Community Team

[DexterJB]

Hi @yyg36,

The remote login feature through the NETGEAR Genie app is currently not supported by your device.

Regards,

Dexter

Community Team

[yyg36]

Hi @DexterJB

Thank you for your reply.

However, after checking the Netgear page on the compatiability of the D7800 Firmware Version 1.0.1.10,

it is clearly stated that the genie remote is supported by my device (D7800). I hope you can resolve this issue as soon as possible.

Thanks in advance,

Ryan Lim

I've attached the link and the captured image below:

http://kb.netgear.com/app/answers/detail/a_id/30960?cid=wmt_netgear_organic

[DexterJB]

Hi @yyg36,

Let me check on this.

Regards,

Dexter

Community Team

[DexterJB]

Hi @yyg36,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team

[msimms]

Same problem here - Not able to access remotely.  Please clarify if it is supported or not.  If not is there a fix scheduled?

Thanks

[DexterJB]

Hi @msimms,

The OP's issue has been resolved and he was able to make use of the remote login feature of NETGEAR Genie with his D7800. Please make sure you have gone through the setup process. You can check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/26109

Regards,

Dexter

Community Team

[msimms]

Hi Dexter,

Thanks for getting back to me. 

I've followed the steps from the link you sent.  At step 10 it requires you to register.  This doesn't work.  I get a message "The registration process failed try again?"

I've logged out and tried again, used a different computers to attempt the process.  The result is the same.

Is there away to manually register the router?

Thanks

Mark

[msimms]

Update:  Retried registering using my phone (Android) and was able to register and can now access using Genie, at least from my phone.  Not yet tried remotly with PC.

[DexterJB]

Hi @msimms,

Thank you for providing an update. Remote login should work on all your devices since you already have the device registered. Please keep us posted if there are any issues.

Regards,

Dexter

Community Team

[il_maino84]

Hi all.

I've the same problem with the last firmware (V1.0.1.16)

When i try to connect the remot access, i've this answer

If i try with the mobile phone the result is same.

Any idea?

Thanks

Regards

[DexterJB]

Hi @il_maino84,

1. Please try resetting the device.

2. Please try uninstalling and re-installing the program.

3. You can also try using the previous version of the program linked below.

http://files.netgear-support.com/go/?a=d&i=K9kpLPP1j9

Regards,

Dexter

Community Team

[DexterJB]

Hi @il_maino84,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[il_maino84]

Hi, tanks for the answare.

I tried with your method but nothing.

Thanks Regards.

Matteo

[DexterJB]

Hi @il_maino84,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team

[marson]

I'm having the same issue too

[DexterJB]

Hi @marson,

1. Do you have the same model (D7800)?

2. What error message are you getting?

3. What are the steps that you have tried?

Regards,

Dexter

Community Team

[marson]

I have the r6400, when i try to register it says " The registration process failed, try again

[DexterJB · Accepted solution]

Hi @marson,

1. Please try using another device (Android, iOS, another computer) to register the device.

2. Please try resetting the router.

3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

Regards,

Dexter

Community Team

[DexterJB]

Hi @marson,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team