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yyg36's avatar
yyg36
Aspirant
Sep 27, 2016
Solved

Genie with remote access - D7800- Does it support?

My device is Netgear D7800 Modem/Router.

 

Does it support Genie with remote access? I have trouble with  remote access from genie.

 

I found R7800 model is not support this function. How about D7800?

 

This is captured picture from Netgear web site.

 

https://www.netgear.com/home/discover/nighthawk/?cid=wmt_netgear_organic

 

netgear_com_20160927.jpg

 

 

Genie
  • DexterJB's avatar
    DexterJB
    Feb 08, 2017

    Hi marson,

     

    1. Please try using another device (Android, iOS, another computer) to register the device.

    2. Please try resetting the router.

    3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

     

    Regards,

     

    Dexter

    Community Team

19 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 03, 2016

    Hi yyg36,

     

    The remote login feature through the NETGEAR Genie app is currently not supported by your device.

     

    Regards,

     

    Dexter

    Community Team

  • msimms's avatar
    msimms
    Aspirant
    Dec 16, 2016

    Same problem here - Not able to access remotely.  Please clarify if it is supported or not.  If not is there a fix scheduled?

     

    Thanks

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 21, 2016

      Hi msimms,

       

      The OP's issue has been resolved and he was able to make use of the remote login feature of NETGEAR Genie with his D7800. Please make sure you have gone through the setup process. You can check the link below for the steps.

       

      http://kb.netgear.com/app/answers/detail/a_id/26109

       

      Regards,

       

      Dexter

      Community Team

      • msimms's avatar
        msimms
        Aspirant
        Dec 21, 2016

        Hi Dexter,

         

        Thanks for getting back to me. 

         

        I've followed the steps from the link you sent.  At step 10 it requires you to register.  This doesn't work.  I get a message "The registration process failed try again?"

         

        I've logged out and tried again, used a different computers to attempt the process.  The result is the same.

         

        Is there away to manually register the router?

         

        Thanks

         

        Mark

         

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Feb 07, 2017

      Hi marson,

       

      1. Do you have the same model (D7800)?

      2. What error message are you getting?

      3. What are the steps that you have tried?

       

      Regards,

       

      Dexter

      Community Team

      • marson's avatar
        marson
        Aspirant
        Feb 08, 2017

        I have the r6400, when i try to register it says " The registration process failed, try again