Netgear Genie for iOS and R8000

[Papa_p]

Netgear genie does not work?

[McLier]

I think so.

That app cannot even show right my 3 wifi name

[Viper9]

Is have the same problem night al r8000 don 't work without genie

[Papa_p]

The old Netgear Genie worked fine with the R8000. As soon as they upgraded Genie it stopped working. I left a bad review on the App Store. They replied and said to email them at netgeargenie@netgear.com. I have sent several emails to get support. Not once have they responded. I checked both my inbox and junk mail and there was not one response from netgear. There is zero support from Netgear.

[DexterJB]

Hi all,

This has been reported to engineering and is being worked on. We will provide an update once available.

Regards,

Dexter

Community Team

[Papa_p]

Yeah this has been going on for months, Your engineers are very slow.

[Papa_p]

Still waiting for Netgear support to contact me back after emailing netgeargenie@netgear.com. Absolutly terrable. No support. No responces. Even say your working a a solution and not ignore the emails. ZERO SUPPORT from NETGEAR.

[vickyrao]

Same here.. I had troubles contacting their support. I submitted ticket before my 90days expired and no response from them. And now, i have no possible way to contact them.