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Re: Netgear USB Control Center MacOS Big Sur
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Netgear USB Control Center MacOS Big Sur
Dear community,
After updating my iMac to 11.0.1 (Big Sur) the Netgear USB control center fails.
It spits out the following message when starting up the application: "Installation of the control center was not completed, please try again"
So far I have tried to restart the computer and also reinstalled the USB control center (Latest version available), no changes at all...
Any advice to fix this? Or is this a compatibility issue with the latest IOS version (released 12-Nov-2020) and should I just wait for a version update from Netgear?
Regards,
Jos
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Re: Netgear USB Control Center MacOS Big Sur
I got same error: USB Control Center is not correctly installed. Re-install do not solve problem. It happen after system upgrade to big sur.
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Re: Netgear USB Control Center MacOS Big Sur
I am having the same problems.
The firmware will not install.
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Re: Netgear USB Control Center MacOS Big Sur
Same issue here with v3.1. We need an update asap.
Cheers!
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Re: Netgear USB Control Center MacOS Big Sur
Contacted Netgear for support, this is their reply so far:
Going back to the reason for your contact, as I understand, the Netgear USB Control Center (v3.1) does not work after you have installed macOS 11.0.1 (Big Sur). Let me inform the right department about your concern. Please give me 24-48 hours. I will immediately update you once I receive a response from them.
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Re: Netgear USB Control Center MacOS Big Sur
...and probably never heard back from support. lol
I doubt they will care about this issue, to be honest.
@JosHoeben wrote:Contacted Netgear for support, this is their reply so far:
Going back to the reason for your contact, as I understand, the Netgear USB Control Center (v3.1) does not work after you have installed macOS 11.0.1 (Big Sur). Let me inform the right department about your concern. Please give me 24-48 hours. I will immediately update you once I receive a response from them.
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Re: Netgear USB Control Center MacOS Big Sur
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Re: Netgear USB Control Center MacOS Big Sur
i would love to know the answer to this as well.
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Re: Netgear USB Control Center MacOS Big Sur
Update vom NETGEAR
Hi Jos,
Good day!
This is ##### from Netgear. This is just to update you about the compatibility issue of the USB print utility on BigSurf OS
Firmware has been created that should solve the problem with compatibility.
For the moment the firmware is in the phase of various tests by our engineers
There is no time provided when it will be release in the Netgear site. It will be officially released on our site once it is fully verified.
I will just leave your case open here so we can still have an update .
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Re: Netgear USB Control Center MacOS Big Sur
Is there at least a beta?
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Re: Netgear USB Control Center MacOS Big Sur
Thanks for the update Jos!
@JosHoeben wrote:
Was in contact with them a couple of times and got an update from their expert today.
Update vom NETGEAR
Hi Jos,
Good day!
This is ##### from Netgear. This is just to update you about the compatibility issue of the USB print utility on BigSurf OS
Firmware has been created that should solve the problem with compatibility.
For the moment the firmware is in the phase of various tests by our engineers
There is no time provided when it will be release in the Netgear site. It will be officially released on our site once it is fully verified.
I will just leave your case open here so we can still have an update .
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Re: Netgear USB Control Center MacOS Big Sur
But I just check for an update on this and they are working for the firmware and hoping to be release before year ends .
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Re: Netgear USB Control Center MacOS Big Sur
Do we have any news on the update status? Ways to make it work?
I recently updated to Big Sur and ran into the same issue.
I tried calling NETGEAR and was rudely shut down because my warranty expired.....
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Re: Netgear USB Control Center MacOS Big Sur
No support, no updates. KMA.
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Re: Netgear USB Control Center MacOS Big Sur
If it does not work with Big Sur, can we have our money back?
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Re: Netgear USB Control Center MacOS Big Sur
I doubt someone from Netgear actually looking into these community posts. Don't keep your hopes up, people.
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Re: Netgear USB Control Center MacOS Big Sur
They had some issues and didn't manage to release last year. They are trying to release it by the end of this month.
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Re: Netgear USB Control Center MacOS Big Sur
@JosHoeben wrote:
They are trying to release it by the end of this month.
With luck they will fix it before Apple breaks things again.
Great to have these reports. Thank you.
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Re: Netgear USB Control Center MacOS Big Sur
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Re: Netgear USB Control Center MacOS Big Sur
So...
What progress has been made yet?
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Re: Netgear USB Control Center MacOS Big Sur
Same Question here
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Re: Netgear USB Control Center MacOS Big Sur
Short update:
Today my 5th support ticket was created by netgear, still no solution available.
Follow-up is really slow.
Regards
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Re: Netgear USB Control Center MacOS Big Sur
I just ran into the same problem on Big Sur with an old 4300 router. Looking forward to the update.
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Re: Netgear USB Control Center MacOS Big Sur
As of June 27, 2021 still not fixed, also done't work on Mac OS 10.15, Catiliana.
Netgear is a good hardware company with a complete clown show for support, software design, and intuitive user experience.
After sever crashs on this 8 month old router, the foreign tech support worker with marginal English tried to sell me "premium" tech support, then told me "no not use the phone app, do not use the phone app" to set up your router, the opposite of the instruction that came in the box with the router.
According to Netgear's app and brower software my router was up to date on it's firmware, which wasn't true because their website had a newer version.
Attempting to change my router user name I'm not stuck in a loop were it keeps asking for my password but doesn't recognize it. Looking forward to a hard reboot and having to start over again.
This is the type of quality work and design I would have expected in 2010 for a Window's product.
Poor customer service, poor documentation, poorly designed and unreliable software other than that, excellent job Netgear.
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