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Re: Higher Ping
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After setup I have a higher ping on speedtest and dsl reports... i went from 15ms to 40ms. Did I do something wrong or is this an issue?
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Re: Higher Ping
This will be a settings/physical setup issue as ping would not increase by any meaningful amount by adding another router to your setup.
Firstly you should make sure that all devices are connected to the XR500 otherwise the QoS cannot control everything. Secondly make sure you're using a wired PC to do the speed test.
In terms of settings, on the QoS page set Anti-Bufferbloat to 'Always' and then put both the download & upload sliders to 70% each.
Make sure everything is setup as above then try again please and let me know how you get on. If that doesn't help I can do a 1 on 1 with you to get your issue resolved quickly.
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Re: Higher Ping
Not sure what to do at this point, I hook old router back up and I have 17ms and come back to new one I have 37ms... I have tried everything.
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Re: Higher Ping
If your ping on speedtest.net is over double what it is when connected to your modem/router and no one is using the internet then in Settings > Internet Setup set the router MAC address to the router you previously were using instead of the R1.
For QoS I recommend setting Anti-Bufferbloat to 70% for both download & upload. Then for Traffic Prioritization ensure that DumaOS Classified Games is enabled. On the Geo-Filter ensure your device is set to Filtering Mode & use a profile from the Geo-Filter Map for the game you're playing.
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Re: Higher Ping
Lastly since you did have techs come out, odds are they tested your home network connections and internal feed, zo that should be ok. The XR500 is a beast, but like all electronics, it isn't immune to a possible manufacturing defect. If this is the case, I would recommend trying again.
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Re: Higher Ping
I'd recommend looking at this: http://forum.netduma.com/topic/24212-getting-an-a-but-not-an-a-on-dslreports/ and also following the tours for both QoS & the Geo-Filter to get to grips with the recommended settings. They're available from the ? icons at the top of the interface next to the logos when on that page.
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Re: Higher Ping
I have the same problems, higher ping than the old router. Switching to old router's MAC didn't help. resetting router/modem also didn't help. Adjusting things in QoS didn't help either. Tried each setting in anti-bufferbloat. changed bandwidth allocation. Fiddled with traffic prioritization, nothing. Ran the setup wizard twice. Can't seem to fix anything.
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Re: Higher Ping
Are ALL devices connected to the XR500?
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Re: Higher Ping
Everything is connected. There's two smart home devices, iDevices, Roku, ps4, and the PC. PC is wired (modem>router>PC, nothing in between). Everything is recognized as a computer apart from the iDevices and Playstation. Previous router was an old Apple Time Capsule that got a ping in the low 40s. The XR500 is in the low 50s, so 10ms isn't big, but obviously I expect it to perform at least as well as, if not better than, a 7-8 year old Apple Time Capsule. The first time I hooked the device up it didn't setup right thinking I had 1000 down and up and couldn't find a new firmware. Ran updates again and it corrected everything. Thanks for the response.
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Re: Higher Ping
The ping is consistent (morning, lunch, afternoon, night) and consistently higher. Meh, I'll just return the router by the end of the week if nothing changes, which I suspect it won't. Thanks for the time.
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Re: Higher Ping
Called the support. Friendly, helpful. Despite me using the firmware update in the app to update and then it telling me there was no update a few times, the firmware was out of date. It was on 2.1.0.4. Some sort of error when it updated out of the box. She went to the website and downloaded directly, manually updated to 2.1.0.6. That seemed to fix it. Then she told me to only update through the site when I receive an email of a firmware update and not the updater tab in the app. Now app says there's a new version 2.2.1.10. Seems odd, but whatevs, it works for now. Thanks.
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