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Re: XR500 Won't Connect to Company VPN (GlobalProtect)
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XR500 Won't Connect to Company VPN (GlobalProtect)
Netgear Community,
As the name implies, my XR500 won't connect to my company VPN of GlobalProtect. When trying to connect, GlobalProtect states: "Gateway access.XXXXXXXX.com: The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect." I have tried to set up Port Forwarding utilizing 443 for TCP and 4501 for UDP to try and help with no success. When I connect to GlobalProtect using my Verizon Hotspot, I have zero issues.
I am running v2.3.2.130
Any help you can provide sure would be appreciated.
Thank you,
Lucas
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Re: XR500 Won't Connect to Company VPN (GlobalProtect)
Set NAT to Open in WAN Settings
Disable QoS completely from the Congestion Control 3 horizontal line icon menu
If needed make a Traffic Controller rule to allow ALL traffic to the device
Then see if it works.
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Re: XR500 Won't Connect to Company VPN (GlobalProtect)
what modem/gateway is the XR500 connected to?
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Re: XR500 Won't Connect to Company VPN (GlobalProtect)
Netduma-Fraser,
Thank you for the reply. I made all 3 changes, APPLY, and still no luck.
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Re: XR500 Won't Connect to Company VPN (GlobalProtect)
Plemans,
It is a fiber connection to a Zhone (Model #: 400-01539-03) that plugs directly into my XR500.
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Re: XR500 Won't Connect to Company VPN (GlobalProtect)
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Re: XR500 Won't Connect to Company VPN (GlobalProtect)
I didn't see a zhone modem/gateway with that model. But most of the models I seen from Zhone were gateways with integrated routers.
Is the zhone in passthrough/modem only mode? Or do you have the xr500's IP address in the zhones DMZ?
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